Total Quality Management and Operational Excellence: Text with Cases

Revised
ISBN: 978-0-415-63549-3
Verlag: ROUTLEDGE

Buch, Englisch, 500 Seiten, Format (B × H): 188 mm x 246 mm, Gewicht: 1338 g

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.
Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

Accelerating change

Reducing cost

Protecting reputation

Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage.
Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

Autoren/Hrsg.

Oakland, John S.

Inhaltsverzeichnis

Part I: The Foundations of TQM1. Understanding Quality 2. Models and Frameworks for Total Quality Management 3. Leadership and Commitment Part II: Planning 4. Policy, Strategy and Goal Deployment 5. Partnerships and Resources 6. Design for Quality Part III: Performance 7. Performance Measurement Frameworks 8. Self-Assessment, Audit and Reviews 9. BenchmarkingPart IV: Processes 10. Process Management 11. Process Redesign/Engineering 12. Quality Management System 13. Continuous Improvement Part V: People 14. Human Resource Management 15. Culture Change Through Teamwork 16. Communications, Innovation and Learning Part VI: Implementation 17. Implementing TQM 18. Case Studies

Über Autor(innen)

John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division. He is also Emeritus Professor of Business Excellence & Quality Management at Leeds University Business School, UK. For Over 30 years he has researched and consulted in all aspects of quality management, strategic process management and business improvement in thousands of organizations. Professor Oakland is a Fellow of the Institute of Directors, Chartered Quality Institute and Royal Statistical Society. He is also a Member of the American Society for Quality