Buch, Englisch, 240 Seiten
Make It Just Work
Buch, Englisch, 240 Seiten
ISBN: 978-1-394-42611-9
Verlag: Wiley
Why modern technology frustrates users and how developers can fix it
Fixing Tech: Make It Just Work examines why smart devices still fail their users despite decades of advancement. David S. Platt, a Microsoft Software Legend who teaches computer science at Harvard University Extension School, dissects the persistent disconnect between what technologists build and what users actually experience. Research shows 88% of online consumers avoid returning after a bad experience, and 90% abandon apps due to poor performance.
Platt identifies specific user interface pain points across modern technology, from voice assistants to AI-driven products, and offers concrete guidance on how software companies can understand the perspective of their users. The book provides a framework for evaluating what better technology could look like and how development teams can prioritize usability over feature accumulation in their design processes.
Readers will also find: - Strategies for software companies to adopt a user-first perspective rather than prioritizing the latest technical features
- Real-world examples of technology failures drawn from consumer experiences with voice assistants, smart devices, and web interfaces
- Practical approaches for engineering managers to evaluate and improve user experience across their product development lifecycle
- A sharp, witty critique that reframes how developers and technical leaders think about the people using their products
Written for software developers, engineering managers, and tech industry leaders working in startups, mid-sized companies, and enterprise environments, Fixing Tech delivers a direct look at the user experience problems that persist across modern software, along with actionable guidance for building technology that serves its users.
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Preface xi
About the Author xiii
Acknowledgments xv
Chapter 1 Every User's Plea 1
Chapter 2 Artificial Intelligence 11
Chapter 3 Going Mobile 39
Chapter 4 Tangled in the Web 69
Chapter 5 Keep Me Safe 93
Chapter 6 Who's Looking at You? 123
Chapter 7 The Generation Gap 143
Chapter 8 That's Just Magic 167
Chapter 9 Doing Something About It 193
Epilogue and Benediction 209
Index 213
