Improving Testing

Process Tools and Techniques to Assure Quality
1. Auflage 2007
ISBN: 978-0-8058-6469-4
Verlag: Routledge

Buch, Englisch, 428 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 616 g

The primary purpose of this book is to demonstrate how proven quality assurance tools and methods that have been applied successfully in the manufacturing and service industries for the past 20 years can be applied in the testing industry. It defines what is meant by the term "quality" in testing and reviews how three business process concepts – standards, process planning and design, and continuous improvement – can be used to improve the way in which tests are designed, administered, scored and reported so that errors can be eliminated.

Autoren/Hrsg.

Ramaswamy, Rohit

Wild, Cheryl

Fachgebiete

• Sozialwissenschaften Pädagogik Pädagogik Bildungssystem Prüfungen und Beurteilungen
• Sozialwissenschaften Pädagogik Pädagogik Bildungssystem Bildungspolitik, Bildungsreform

Inhaltsverzeichnis

Foreword

Preface

Acknowledgments

Part One: The Quality Model

1. The Risks and Costs of Poor Quality in Testing, Cheryl L. Wild

2. A Framework for Testing Industry Quality Improvement, Rohit Ramaswamy

Part Two: Leadership

3. Leadership in Testing, Richard C. Smith

Part Four: Standards

4. Standards in the Testing Industry, Cheryl L. Wild and Joan E. Knapp

5. The Value of Accreditation, Roger L. Brauer

6. An International Case Study of Accreditation, Peter Kronvall

7. Accreditation in the Certification and Licensing Sector of the Testing Industry: Current Status and Future Possibilities: Sharon M. Goldsmith and Michael Rosenfeld

8. Quality Systems for Testing, Marten Roorda

Part Four: Design and Planning

9. Designing Error-Free Processes, Rohit Ramaswamy

10. Transitioning Between Testing Contractors, Charles A. DePascale

11. Department of Education Perspective on Effective Vendor Relations, Judson Tumer

12. Project Management and CBT Implementation: A Decision-maker’s Guide, Noel Albertson

Part Five: Monitoring and Improvement

13. Process Management in the Testing Industry, Rohit Ramaswamy

14. Six Sigma in Testing, David O. Anderson

15. Using Data Forensic Methods to Detect Cheating, David Foster, Dennis Maynes and Bob Hunt

16. Detecting Exposed Test Items in Computer-Based Testing, Ning Han and Ronald Hambleton

17. From Independent to Integrated Systems, Richard Dobbs and Stuart Kahl

Part Six: The Future of Quality in the Testing Industry

18. Next Steps in Improvement Quality in Testing, Cheryl L. Wild and Rohit Ramaswamy

Contributors

Index

Über Autor(innen)

Rohit Ramaswamy, Cheryl Wild