Total Performance Scorecard

1. Auflage 2003
ISBN: 978-0-7506-7714-1
Verlag: Taylor & Francis Ltd (Sales)

Buch, Englisch, 352 Seiten, Format (B × H): 164 mm x 241 mm, Gewicht: 645 g

In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory. The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana!

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Rampersad, Hubert

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftswissenschaften Wirtschaftswissenschaften: Berufe, Ausbildung, Karriereplanung
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Sozialwissenschaften Pädagogik Berufliche Bildung Wirtschaftspädagogik, Berufspädagogik

Inhaltsverzeichnis

Preface; Introduction; Total Performance Scorecard; Formulating the Balanced Scorecard; Communicating and Linking the Balanced Scorecard; Improving; Developing; Reviewing and Learning; Teamwork; Organizing Continuous Improvement; Managing Change; Organizational Culture; Epilogue; Appendix I: Appraisal Forms Business Jet; Appendix II: 360º - Feedback Business Jet; Appendix III: TPS-Quick Scans; References; Index.

Über Autor(innen)

The William J. Abernathy Professor of Business Administration, Harvard Business School, Boston