Buch, Englisch, 400 Seiten, HC gerader Rücken kaschiert, Format (B × H): 157 mm x 235 mm, Gewicht: 730 g
Buch, Englisch, 400 Seiten, HC gerader Rücken kaschiert, Format (B × H): 157 mm x 235 mm, Gewicht: 730 g
ISBN: 978-0-521-76864-1
Verlag: Cambridge University Press
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
List of figures
List of tables
Preface
Acknowledgements
1. Crazy systems, Kafka circuits and unusual routines
2. Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems
3. Getting personal - unusual routines at the customer service interface
4. A multi-theoretical foundation for understanding unusual routines
5. A detailed case study of unusual routines
6. Summary and discussion of the case study results
7. Individual and organizational challenges to feedback
8. A multi-level and cross-disciplinary summary of concepts related to unusual routines
9. Recommendations for resolving and mitigating unusual routines and related phenomena
10. summary and a tentative integrated model of unusual routines
References
Index.