Training in Interpersonal Skills: TIPS for Managing People at Work

6. Auflage 2013
ISBN: 978-1-292-02069-3
Verlag: Pearson

Buch, Englisch, 384 Seiten, Format (B × H): 216 mm x 276 mm, Gewicht: 950 g

For undergraduate and graduate courses in organisational behaviour and human resources.
An applied approach to developing and practicing interpersonal skills.
By developing and practicing the material in , students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Autoren/Hrsg.

Robbins, Stephen

Hunsaker, Philip L.

Inhaltsverzeichnis

1. 1. Skills: An Introduction
2. 2. Self-Awareness: A Point of Departure
3. 3. Self-Management: Clarifying Values, Setting Goals, and Planning
4. 4. Applying Emotional Intelligence
5. 5. Sending Interpersonal Messages
6. 6. Listening and Reading Nonverbal Messages
7. 7. Providing Feedback
8. 8. Communicating Across Cultures
9. 9. Goal Setting
10. 10. Coaching, Counseling, and Mentoring
11. 11. Empowering People Through Delegation
12. 12. Politicking
13. 13. Applying Leadership Style
14. 14. Managing Change
15. 15. Facilitating Teamwork
16. 16. Valuing Diversity
17. 17. Ethical Decision Making
18. 18. Creative Problem Solving
19. 19. Resolving Conflicts
20. 20. Persuading
21. 21. Negotiating

Über Autor(innen)

Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books and .