Case Studies in Performance Improvement

A Hands-on Experience Using Tabletop Role-Play
Erscheinungsjahr 2027
ISBN: 978-3-032-34150-1
Verlag: Springer Nature Switzerland AG

Buch, Englisch, 310 Seiten, Format (B × H): 148 mm x 210 mm

Reihe: Palgrave Casebook Series: Business in Action

This casebook brings the realities of organizational problem-solving to life through a fully immersive tabletop role-play experience that allows learners to practice—not just read about—performance improvement. Designed as a companion to and grounded in decades of Human Performance Technology (HPT) scholarship, the book bridges theory and application by placing readers inside a realistic organizational storyline unfolding across interconnected cases.

Following the journey of Apex, Inc., a fictional consumer products company, learners diagnose performance gaps, uncover root causes, design targeted interventions, and navigate organizational dynamics through scenarios that mirror the complexity of real consulting engagements. Each case follows a structured learning cycle: advance preparation, case story, guided analysis, role-play simulation, and reflective debrief. This experiential model transforms abstract HPT concepts into practical consulting skills.

Written by leading experts in performance improvement, this casebook integrates role-play, gamification options, and facilitator resources to foster critical thinking, communication, and practical competence. Whether used in graduate courses, or corporate development programs, this hands-on resource equips emerging and experienced practitioners to apply HPT confidently in business, education, healthcare, government, and beyond.

Zielgruppe

Upper undergraduate

Autoren/Hrsg.

Rothwell, William J.

Adams, Christopher David

Lee, Jae Young

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

Part 1: Introducing Human Performance Technology and Experiential Learning.- Ch 1: Introduction.- Ch 2: What Is Human Performance Technology.- Ch 3: The Power of Experiential Learning: Cases, Role Plays, and Games.- Ch 4: The Difference Between Comprehensive and Situational HPT.- Part 2: Situational HPT — Applying HPT to a Specific Problem.- Ch 5: Case 1 — Assessing Need (Steps 1–4).- Ch 6: Case 2 — Linking Causes to Solutions (Steps 5–7).- Ch 7: Case 3 — Implementing and Evaluating Solutions (Steps 8–12).- Part 3: Comprehensive HPT — Applying HPT to the Organization.- Ch 8: Case 4 — Overview of Comprehensive Performance Analysis.- Ch 9: Case 5 — What Is Happening? (Step 1).- Ch 10: Case 6 — What Should Be Happening? (Step 2).- Ch 11: Case 7 — What Is the Measurable Difference? (Step 3).- Ch 12: Case 8 — How Important Is the Gap? (Step 4).- Ch 13: Case 9 — What Causes the Gaps? (Step 5).- Ch 14: Case 10 — What Are the Possible Solutions to Close the Gap? (Step 6).- Ch 15: Case 11 — What Is the Most Practical Solution to Close the Gap? (Step 7).- Ch 16: Case 12 — What Are the Possible Negative Consequences of the Solution? (Step 8).- Ch 17: Case 13 — What Can Be Done to Minimize the Negative Consequences? (Step 9).- Ch 18: Case 14 — How Can the Solution Be Implemented? (Step 10).- Ch 19: Case 15 — How Will Future Issues Affect Implementation? (Step 11).- Ch 20: Case 16 — How Can the Implementation of the Solution Be Evaluated? (Step 12).

Über Autor(innen)

William J. Rothwell is Distinguished Professor Emeritus and Academy Professor at Penn State University, USA. A globally recognized expert in Human Resource Development (HRD), Human Performance Technology (HPT), and Organization Development (OD), he has spent more than four decades advancing theory and practice. He has authored over 170 books and articles and is a sought-after speaker, researcher, and consultant worldwide.

Christopher David Adams is a thought leader in Performance Consulting with more than twenty-five years of experience as a designer and consultant.

Jae Young Lee is Assistant Professor in the Department of Educational Technology at Ewha Womans University, South Korea. Her research and teaching focus on Human Resource Development (HRD) and Organization Development (OD). She serves as Editor-in-Chief of the and Associate Editor of .