Schmidt / Finnigan | The Race Without a Finish Line | Buch | 978-1-55542-462-6 | www.sack.de

Buch, Englisch, 402 Seiten, Format (B × H): 157 mm x 235 mm, Gewicht: 850 g

Schmidt / Finnigan

The Race Without a Finish Line

Implementing the Integrative Organization
1. Auflage 1992
ISBN: 978-1-55542-462-6
Verlag: Wiley

Implementing the Integrative Organization

Buch, Englisch, 402 Seiten, Format (B × H): 157 mm x 235 mm, Gewicht: 850 g

ISBN: 978-1-55542-462-6
Verlag: Wiley


Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

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Weitere Infos & Material


Part 1: The race for quality: starting points and participants

The roots of the TQM movement

The basis of TQM

Using TQM in a public sector setting

Where TQM will work (and where it won't)

Part 2: Entering the race: strategies that work

Planning for change: developing the requirements

Leadership and commitment: laying the foundation

Strategy No. 1: establish supportive organizational roles and structures

Strategy No. 2: Use the right tools and processes

Strategy No. 3: Implement long-term educational programs

Strategy No. 4: Create meaningful recognition and reward systems

Strategy No. 5: Encourage complete and regular communication

Part 3: Breaking out of the pack: building on other's experience

Auditing the process: the Baldrige and President's awards

Sharing the experience: comments and reflections from the award winners

Striving for quality: rewards without end

Resource A: Glossary of TQM terms

Resource B: Directory of TQM terms

Resource C: Annotated bibliography of TQM publications


WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.



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