Successful Terminology Management in Companies

Practical tips and guidelines: Principles, implementation, cost-benefits analyses, overview
aktualisierte Auflage
ISBN: 978-3-96393-101-7
Verlag: tcworld

Medienkombination, Englisch, 266 Seiten, Format (B × H): 210 mm x 297 mm, Gewicht: 798 g

Reihe: Studien

Many business areas are involved in the development, dissemination and use of terminology: from design and marketing
to technical writing, training, translation, and localization. Both internal corporate communication and communication between companies and customers are supported by consistent and comprehensible terminology. This is why companies have to deal with processes and methods of terminology work and use tools for terminology management.
This applies in particular if user Information is created for using products. The reason for this is the internationally valid standard IEC/EN 82079-1, which requires on the one hand the adaptation of terminology to the respective target group (target group adequacy) and, on the other hand, its consistent use in all user information, documents and accompanying papers delivered with the product.
However, terminology work is often the subject of controversy when discussed in companies. For some, the focus is primarily on cost and effort; for others, it is an indispensable must with regard to Quality improvements and efficiency increases. In this study, the cost and benefit aspects of terminology work are examined and substantiated by empirically validated data (key figures).
The study includes chapters on the theoretical basis of terminology work, user experience and case studies, key figures for a cost-benefit analysis, an overview of 17 systems for terminology management, extraction, and control. In addition, all the most important functions of Software systems for terminology work are described here. The results of an online survey on practical terminology work in companies are also summarized.

Zielgruppe

Geschäftsführer, Manager, Unternehmensverantwortliche im Bereich Technische Kommunikation und Dokumentation, Technische Redakteure, Informationsentwickler, Controller, Programmmanager, Terminologiebeauftragte, Terminologen, Vertriebsmanager, Marketingmanager, Wissensmanager, Ingenieure, Entwickler, Konstrukteure, Ingenieure, Übersetzer, Fachübersetzer, Projektmanager für Übersetzungsprojekte

Autoren/Hrsg.

Schmitz, Klaus-Dirk

Straub, Daniela

Über Autor(innen)

Straub, Daniela
Psychologist, specializing in empirical research, communication and knowledge acquisition, has been responsible for tekom studies and surveys since 2003. She regularly compiles the trend reports “Facts and Figures” and “Salary and Labor Market” for tekom. In addition, Daniela Straub is responsible for tekom’s training and certification division. She has additional training, e.g. in business performance improvement and as a moderator. Before joining tekom, she worked for several years as a consultant in the areas of process optimization and change management for an international management consultancy.

Schmitz, Klaus-Dirk
Prof. Dr. Klaus-Dirk Schmitz is Full Professor of Terminology Studies at Cologne University of Applied Sciences in Germany. His teaching and research activities focus on terminology theory and terminology management as wells as on software localization and computer tools for translators. Numerous articles and books where he acts as author, co-author and editor show his excellent expertise in these fields. Prof. Schmitz has also taken a leadership role in national and international forums e.g. as president of the International Information Centre for Terminology Infoterm (2001–2009), vice-president of the German Terminology Association, chairman of the German Standards Committee on Computer Applications in Terminology and member of several advisory boards.

Klaus-Dirk Schmitz schloss sein Studium als Diplom-Informatiker an der Universität des Saarlandes in Saarbrücken ab. Er promovierte zum Dr. phil. in Angewandter Sprachwissenschaft und Informationswissenschaft an der gleichen Universität. Seit 1992 ist er Professor für Terminologielehre an der Fachhochschule Köln; dort leitet er den Master-Studiengang Terminologie und Sprachtechnologie und ist Direktor des Instituts für Informationsmanagement. Er ist Obmann des DIN-NAT-AA5, stellvertretender Vorsitzender des Deutschen Terminologie-Tag e.V. und Vizepräsident von TermNet.

••••• Dr. Daniela Straub ist Diplom-Psychologin mit dem Schwerpunkt Organisation. Nach mehreren Jahren empirischer Forschung im Universitätsbereich war sie zunächst für eine der führenden internationalen Unternehmensberatungen im Bereich Prozessoptimierung/Organisationsentwicklung tätig. Seit 2003 ist sie Mitarbeiterin der tcworld GmbH und zuständig für den Bereich Beratungsprojekte. Zu ihren Schwerpunkten gehören die Erstellung von Studien und Umfragen für die Technische Kommunikation sowie die Durchführung von Benchmarking-Projekten.