Improving Service Level Engineering

An Intuitionistic Fuzzy Approach
1. Auflage 2018
ISBN: 978-3-319-59715-7
Verlag: Springer International Publishing

Buch, Englisch, 195 Seiten, Format (B × H): 160 mm x 241 mm, Gewicht: 4616 g

Reihe: Fuzzy Management Methods

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Zielgruppe

Research

Autoren/Hrsg.

Schütze, Roland

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein
• Mathematik | Informatik EDV | Informatik Informatik Mathematik für Informatiker

Inhaltsverzeichnis

Business and IT Alignment - A fuzzy Challenge.- Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

Über Autor(innen)

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.