Public Shared Service Centers

A Theoretical and Empirical Analysis of US Public Sector Organizations
2014
ISBN: 978-3-8349-4479-5
Verlag: Springer

Buch, Englisch, Band 16, 330 Seiten, Format (B × H): 148 mm x 210 mm, Gewicht: 4547 g

Reihe: Management, Organisation und ökonomische Analyse

A Shared Service Center (SSC) is a semi-autonomous organizational unit that carries out back-office functions – such as IT, finance, or HR – for multiple internal clients. Many public sector organizations adopt SSCs due to budgetary pressures. This book is based on the most comprehensive study about public shared services to date. Gerd Schwarz applies transaction cost theory to understand the theoretical and empirical foundations of public shared services and analyzes SSCs compared to the main alternatives for performing back-office activities, i.e., carrying them out within individual agencies or outsourcing to a private service provider. He details planned and realized cost and quality effects of SSCs, distinguishing between nascent and mature SSCs. The author also provides recommendations regarding the SSC organizational architecture, e.g., the location strategy, governance structure, pricing of services, and whether services should be optional or mandatory for the customers.

Zielgruppe

Research

Autoren/Hrsg.

Schwarz, Gerd

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Öffentlicher Dienst, Öffentlicher Sektor

Inhaltsverzeichnis

Shared Service Center.- Outsourcing.

Über Autor(innen)

Dr. Gerd Schwarz is an Assistant Professor in Strategic Management at the University of Nottingham, Ningbo, China and a Fellow at Harvard University.