Freedom from Command and Control

Rethinking Management for Lean Service
1. Auflage 2005
ISBN: 978-1-56327-327-8
Verlag: Taylor & Francis

Buch, Englisch, 256 Seiten, Format (B × H): 164 mm x 236 mm, Gewicht: 472 g

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Seddon, John

Fachgebiete

• Technische Wissenschaften Verfahrenstechnik | Chemieingenieurwesen | Biotechnologie Andere Fertigungstechnologien

Inhaltsverzeichnis

Acknowledgement, Introduction: There is a better way, Chapter 1 Once upon a time in manufacturing, Chapter 2 The customer service center as a system, Chapter 3 Redefining the purpose, measures and method of work, Chapter 4 Better measures, better thinking, Chapter 5 The ‘break–fix’ archetype, Chapter 6 Learning to see, learning to lead, Chapter 7 Customers—people who can pull you away from the competition, Chapter 8 Do these hold water?, Chapter 9 Watch out for the toolheads, Conclusion: Revisiting Taylorism, Appendix: The better way to improve public services, Endnotes, Further Reading, Other Publications, Index, About the Author

Über Autor(innen)

John Seddon