Improving Organizational Performance

A Practical Guidebook for the Human Services Field
1. Auflage 1997
ISBN: 978-0-7619-0750-3
Verlag: Sage Publications, Inc

Buch, Englisch, Band 74, 141 Seiten, HC gerader Rücken kaschiert, Format (B × H): 145 mm x 222 mm, Gewicht: 324 g

Reihe: SAGE Human Services Guides

A practical guide to recently developed management principles, Improving Organizational Performance takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles. In addition to basic theory, it presents procedures for putting quality practices in place, using examples from the field to illuminate points, and including a complete case study to help organizations learn the quality improvement team process. Improving Organizational Performance is an effective tool for improving performance for managers in mental health, human services, and social services.

Autoren/Hrsg.

Sluyter, Gary V.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management
• Sozialwissenschaften Pädagogik Schulen, Schulleitung Schulleitung, Schulentwicklung
• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Gesundheitssystem, Gesundheitswesen
• Wirtschaftswissenschaften Wirtschaftswissenschaften Literatur für Manager
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik Soziale Dienste, Soziale Organisationen

Inhaltsverzeichnis

Why Perfomance Improvement?
Who Are Our Customers?
Identifying Customer Requirements
Charting a Course for the Organization
The Vital Role of Leadership
Leading Change in the Organizational Culture
Measuring Organizational Performance
Constructing the Infrastructure for Organizational Improvement
Intergrating the Tools and Techniques of Performance Improvement
Case Study
References and Resources