Workforce Intelligence

The People-First Playbook for Leading Your Company Through AI Transformation
1. Auflage 2026
ISBN: 978-1-394-46723-5
Verlag: John Wiley & Sons Inc

Buch, Englisch, 240 Seiten, Format (B × H): 162 mm x 235 mm, Gewicht: 502 g

USA TODAY BESTSELLER

The operator-tested framework for leading AI transformation as a talent strategy

Most enterprise AI initiatives fail because organizations treat them as technology rollouts rather than talent management challenges. In Workforce Intelligence: The People-First Playbook for Leading Your Company Through AI Transformation, OneDigital co-founder Mike Sullivan and Chief Product Officer Vinay Gidwaney introduce an operating model that treats the workforce as a composed capacity of human judgment and machine capability, orchestrated together.

Built from the authors' experience scaling OneDigital to a $1.7 billion enterprise serving 100,000 employers, Workforce Intelligence traces the evolution from Personnel Management to Human Capital Management to the new discipline of WI. The book delivers real client situations, internal operating metrics, and a tested management philosophy forged under private-equity scrutiny.

Ultimately, you’ll learn how to pass the “Humanity Test”: When confronted with the option of reinvesting returns from AI in the people who built your business or pocketing the excess margins, you’ll know the best option is the first one – and exactly how to execute it. You’ll also find:

- A historical arc showing why each workforce management transition required a new philosophy, not just new tools
- Named scenes and real client situations illustrating how the Workforce Intelligence framework operates in practice
- Guidance for CHROs on positioning people leadership, not technology teams, as the owner of AI transformation
- A measurement framework designed to withstand board-level scrutiny when justifying AI-driven workforce investments
- Practical direction for people managers who need to act on AI-related workforce changes starting Monday morning

Written for HR leaders, CHROs, benefits executives, CEOs, and people managers at mid-to-large employers, Workforce Intelligence provides the operational framework and management philosophy needed to lead AI transformation as a people strategy rather than a technology deployment.

Autoren/Hrsg.

Sullivan, Mike

Gidwaney, Vinay

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines
• Mathematik | Informatik EDV | Informatik Informatik Künstliche Intelligenz
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensforschung

Inhaltsverzeichnis

Foreword by Adam Bruckman ix
Introduction xi

Chapter 1 The Radiating Red Dot 1
The Book That Reshaped My Thinking 9
The Fear Factor 12
A New Framework for a New Era 14

Chapter 2 Managing Your Entire Workforce 17
Keith and the Story of Workforce Management 20
Meagan and Elizabeth: Tangible Metrics and What Comes Monday 26

Chapter 3 The Workforce Intelligence Score 31
The Signal Is Behavioral 34
The J-Curve 39
Reading the Score in Four Bands 40

Chapter 4 The First Paradigm Shift: Transactional to Collaborative 43

Chapter 5 The Second Paradigm Shift: Individual to Enterprise AI Collaboration 59

Chapter 6 Start with the Job Description 71
Where to Start 76
Writing the Job Description 82
Specialist Coworkers 86

Chapter 7 Hiring Ben: The Three-Phase Lifecycle 91
Phase One: Internship 94
Phase Two: Apprenticeship 96
Phase Three: Full-Time 99
Ongoing Supervisor Education 101

Chapter 8 Building the Hybrid Workforce 105
The Five-Tier Fluency Model 112
Three Types of AI in the Hybrid Workforce 119
Training as a Sustained Cadence 124

Chapter 9 The Paradox of AI in Our Image 129
Why They Have Faces 132
The Work-Life and Personal-Life Line 136
The Reframe Stories 138
Addressing Assumptions About AI 143

Chapter 10 Owning Your Intelligence 149
Build on Top of the Models 154
Make the Intelligence Visible 156
Build the Intelligence Map 157
Compounding Intelligence 161

Chapter 11 The Humanity Test 165
The Faces 167
The Humanity Test 168
A Word We Use Every Day Now 170
What Only the Blended Workforce Can Build 171
The Deal That Has to Be Made 172
The Partnership That Wrote This Book 174
What We Still Do Not Know 175
A Final Word 175

Appendices 177
Appendix A: The WI Score Calculator 179
Appendix B: For the Individual Employee: Your Personal WI Playbook 183viii Contents
Appendix C: The Work Center Framework and Irreducibility Test 187
Appendix D: The Coworker Job Description Template and Opportunity Scorecard 195
Appendix E: The Hybrid Workforce Architecture 199
Appendix F: The Intelligence Map Starter Guide 201
Appendix G: Monday Morning Checklist 203

Notes 207
Acknowledgments 215
About the Authors 217
Index 219

Über Autor(innen)

MIKE SULLIVAN is Co-Founder and Chief Growth Officer of OneDigital, one of the largest privately held insurance, retirement, financial services, and HR advisory firms in the United States. Over three decades, Sullivan guided OneDigital from a startup to a $1.7 billion enterprise operating from over 250 offices nationwide, earning a spot on the Inc. 5000 list for fourteen consecutive years.

VINAY GIDWANEY is Chief Product Officer at OneDigital and the architect of the firm’s AI strategy and its Workforce Intelligence framework. He previously co-founded Maxwell Health, a benefits technology company acquired by Sun Life Financial, and during the pandemic led technology for one of the country’s largest COVID-19 vaccination campaigns, which administered 1.2 million doses. Earlier in his career, he was a neuroscience researcher at the MIT Media Lab, and was named one of MIT Technology Review’s Top 100 Innovators Under 35 as co-founder of a support automation software company later acquired by CA.