Buch, Englisch, 176 Seiten, Format (B × H): 216 mm x 279 mm, Gewicht: 522 g
Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas
Buch, Englisch, 176 Seiten, Format (B × H): 216 mm x 279 mm, Gewicht: 522 g
ISBN: 978-1-56327-246-2
Verlag: Taylor & Francis
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Zielgruppe
Professional and Professional Practice & Development
Autoren/Hrsg.
Weitere Infos & Material
Overview, Introduction, Step 1Commit to Lean, Step 2Choose the Value Stream, Step 3Learn About Lean, Step 4Map the Current State, Step 5Identify Lean Metrics, Step 6–Phase I Map the Future State—Customer Demand, Step 6–Phase II Map the Future State—Continuous Flow, Step 6–Phase III Map the Future State—Leveling, Step 7Create Kaizen Plans, Step 8Implement Kaizen Plans, Glossary, References, Index
