Business Process Management Cases Vol. 3

Implementation in Practice
Erscheinungsjahr 2025
ISBN: 978-3-031-80792-3
Verlag: Springer Nature Switzerland

Buch, Englisch, 238 Seiten, Format (B × H): 160 mm x 241 mm, Gewicht: 545 g

Business Process Management (BPM) is at a pivotal moment as new opportunities and demands emerge. On the one side, Artificial Intelligence and process mining facilitate entirely new process design and analysis options. On the other hand, organizations are tasked to ensure their business processes are also sustainable, responsible and explainable. In light of this fast moving context, insights into the actual practice of BPM have become indispensable points of reference.

The BPM Cases Volume 3 adds 16 new cases to the existing 53 cases from Volumes 1 and 2, bringing the case collection to a total of 69 cases from many well-known organizations across industries and around the world. The focus of Volume 3 is on the return on BPM, its operationalization in light of constraints (e.g., data inaccuracies), scaling BPM across an organization and how to blend BPM into unique cultural settings. The cases show among others how to apply process mining to generate business value and how data-led BPM ensures evidence-based ways to manage processes.

Zielgruppe

Upper undergraduate

Autoren/Hrsg.

Vom Brocke, Jan

Mendling, Jan

Rosemann, Michael

Fachgebiete

• Mathematik | Informatik EDV | Informatik Angewandte Informatik
• Wirtschaftswissenschaften Betriebswirtschaft Management Strategisches Management
• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik

Inhaltsverzeichnis

The Four Challenges of Making BPM a Reality.- Leveraging process mining to optimize internal employee mobility strategies.- The Reality Behind the Theory Process Mining in Action.- The Smart Vending Cabinet Leveraging the Industrial Internet of Things for Business Process Improvement.- Detecting and Mitigating the Event Log Mutability Problem at the Dutch Employee Insurance Agency.- From Process Mining to Thinking Assistants in Logistics.- Process Mining in Textile Production Insights from Penn Textile Solutions.- Adopting the Internet of Things.- Towards User Oriented Process Mining A Collaborative Approach to Minimize Late Payments in Accounts Payable Process.- Deploying Predictive Models for a Process Aware Decision Support System.- Toward a Process Centered Organization The Operational Excellence Journey at Getzner.- Towards the full application of BPM The case of the Brazilian coffee cooperative Cooxupe.- Digitization at VBL with Bitkoms Maturity Model Digital Processes.

Über Autor(innen)

Jan vom Brocke is the Director of the European Research Center for Information Systems (ERCIS) and he is a Professor and Chair of Information Systems & Business Process Management at the University of Mu¨nster in Germany. He has published among others in , , , , , , , , , and . He is an author and editor of many seminal books, including the , , , and the volume one and two. Prof vom Brocke is a Visiting Professor at the University of Liechtenstein, and he has been named a Fellow of the Association for Information Systems (AIS), a Fellow of the ESCP Center for Design Science in Entrepreneurship, a Schoeller Senior Fellow at Friedrich Alexander University (FAU) in Germany, and a Distinguished Professor at the National University of Ireland, Maynooth University (MU).

Jan Mendling is the Einstein-Professor of Process Science with the Department of Computer Science at Humboldt-Universität zu Berlin, Germany. He is also adjunct professor with Vienna University of Economics and Business, Austria, and Principle Investigator at the Weizenbaum Institute, Berlin, Germany. His research interests include various topics in the area of business process management and information systems. He has published more than 500 research papers and articles, among others in Management Information Systems Quarterly, ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems, European Journal of Information Systems, Information Systems, and Decision Support Systems. He is the founding co-Editor-in-Chief of Process Science and co-author of the textbooks Fundamentals of Business Process Management, Second Edition, and Wirtschaftsinformatik, 12th Edition.

Michael Rosemann is the Director of the Centre for Future Enterprise and a Professor of Information Systems at Queensland University of Technology (QUT) in Brisbane, Australia. He has published among others in , and . He has authored and edited ten books available in five languages including the . His research in areas such as BPM maturity, ambidextrous BPM, rapid process redesign and business process modelling globally influenced the practice and science of BPM. He established four industry funded Chairs at QUT. Prof Rosemann is the VP Strategic Partnerships for the Association for Information Systems and also the Honorary Consul for the Federal Republic of Germany for Southern Queensland.