The Feedback Society

Linguistic and Discursive Approaches
1. Auflage 2026
ISBN: 978-1-032-88383-0
Verlag: Taylor & Francis

Buch, Englisch, 302 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 576 g

Reihe: Routledge Research in Language and Communication

This collection explores the rise of feedback as a discursive practice in everyday life, examining diverse genres and sociocultural contexts.

The volume puts a focus on the “how” of feedback in a range of contexts and communicative settings. Genres examined include performance reviews and online consumer evaluations on such networked spaces as YouTube, Twitter, MOOCs, TripAdvisor, and Meituan, as well as other corporate contexts. Chapters also emphasize cross-cultural and cross-linguistic perspectives by highlighting data from seven different languages. The range of settings, languages, and formats allows for engagement in key questions around feedback as a sociocultural activity with ideological dimensions, such as the construction of authority in feedback, linguistic and cultural differences, and the role of social and economic factors.

This book will be of particular interest to students and scholars in discourse analysis, professional communication, pragmatics, sociolinguistics, and digital media.

Zielgruppe

Postgraduate

Autoren/Hrsg.

Vásquez, Camilla

Jaworska, Sylvia

Fachgebiete

• Geisteswissenschaften Sprachwissenschaft Sprachwissenschaften
• Geisteswissenschaften Sprachwissenschaft Soziolinguistik

Inhaltsverzeichnis

List of Figures

List of Contributors

1 Introduction

SYLVIA JAWORSKA AND CAMILLA VASQUEZ

2 “Tell us everything!”: discourse features of online and offline requests for customer feedback

CAMILLA VASQUEZ

3 “It wasn’t feedback it was a request”: exploring uses and discussions of the word feedback in digital business communication

URSULA LUTZKY AND ANDREW KEHOE

4 Self-serving mitigation in hotel responses to online negative feedback: a cross-linguistic analysis

GRIET BOONE, SOFIE DECOCK AND IRENE CENNI

5 A feedback spiral: crowdsourcing judgments of negative reviews on Meituan

LUOXIANGYU ZHANG AND CAMILLA VASQUEZ

6 Emotional self-presentation in feedback on feedback of YouTube product reviews

ALEJANDRO PARINI

7 Evaluation in MOOC reviews

HATIME CIFTCI

8 Flexing, driving, and diving: metaphors and gendered positioning in performance feedback of white-collar workers

SYLVIA JAWORSKA

9 Mind the politeness gap: a qualitative comparison of Italian and English business responses to customer feedback online

IRENE CENNI AND REBECCA ELEKTRA VAN HERCK

10 Acknowledging feedback in French customer service interactions online: types and perceptions

NICOLAS RUYTENBEEK

11 ‘Glazing models’: sycphancy and the dynamics of synthetic feedback

RODNEY H. JONES

12 Conclusions and outlook

CAMILLA VASQUEZ AND SYLVIA JAWORSKA

Index

Über Autor(innen)

Sylvia Jaworska is Professor of Language and Professional Communication in the Department of English Language and Applied Linguistics at the University of Reading.

Camilla Vásquez is Professor of Applied Linguistics in the World Languages Department at the University of South Florida.