Mass Notification and Crisis Communications

Planning, Preparedness, and Systems
1. Auflage 2011
ISBN: 978-1-4398-7438-7
Verlag: CRC Press

Buch, Englisch, 550 Seiten, Format (B × H): 161 mm x 240 mm, Gewicht: 986 g

Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives. Based on sound research, real-world case studies, and the author’s own experiences, Mass Notification and Crisis Communications: Planning, Preparedness, and Systems helps emergency planning professionals create a crisis communications plan that works by establishing upfront relationships with responders, enacting protocols, and utilizing technology to effectively message the intended audience.

Providing communication best practices to professionals, the book:

Reviews the challenges organizations face with communications in the face of various types of disasters

Helps to outline the target audience of the communiqué
Describes different communication techniques used throughout history during peace and wartime
Provides methods for getting the right message across the first time
Explores how social media can be a powerful tool in message dissemination
Examines the legal landscape to ensure managers are in compliance with international, federal, state, and local regulatory requirements

Aligned with the U.S. Department of Homeland Security’s National Emergency Communications Plan—as well as the U.S. strategic plan to improve emergency response communications—the book provides recommendations to key decision makers given all considerations that must be weighed and factored in during a crisis.

Zielgruppe

Security managers, emergency management and business continuity professionals, and building managers.

Autoren/Hrsg.

Walker, Denise C.

Fachgebiete

• Interdisziplinäres Wissenschaften Wissenschaften: Forschung und Information Risikobewertung, Risikotheorie
• Sozialwissenschaften Politikwissenschaft Militärwesen Friedenssicherung, Krisenintervention
• Sozialwissenschaften Politikwissenschaft Militärwesen Zivil- und Katastrophenschutz
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Feuerwehr, Rettungsdienst, Katastrophen- und Zivilschutz

Inhaltsverzeichnis

History of Communications

Disaster Communications—Two-Way Conversations

Dynamics of Communications and Concepts of Operations
Challenges to Effective Communications

Changing Realities in Emergency Communications
Emergency Communications Framework

A Crisis Occurs … Now What?

International, Federal, State, and Local Laws, Regulations, Systems, Plans, and Structures

Ripple Effect of Social Media and Social Networking

Solutions—Some Solutions Are Better than None

Learning Your Systems Requirements
Picking a Solution That Fits

Effective Communication Plans

Getting the Message Right the First Time

Prepare to Prosper

Conclusions

Appendix A: List of Acronyms
Appendix B: Sample Mass Notification System Activation and
Criteria Guidance Sheet

Appendix C: Sample Messages

Appendix D: List of Questions to Ask a Vendor before You Buy

Appendix E: Sample Social Media Strategy

Appendix F: Emergency Call Numbers

Glossary

Additional Resources

Index

Über Autor(innen)

Denise Chatam Walker, Ph.D. is the Chief Emergency Management Officer for the Lone Star College System in The Woodlands, Texas.