Buch, Englisch, 384 Seiten, Format (B × H): 187 mm x 233 mm, Gewicht: 549 g
Buch, Englisch, 384 Seiten, Format (B × H): 187 mm x 233 mm, Gewicht: 549 g
ISBN: 978-0-470-06909-7
Verlag: John Wiley & Sons Inc
Speed up production, eliminate waste, and save money
Need to improve quality in your organization? This practical guide covers quality control options available today, from 5S to Six Sigma to TQM. You'll find expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more.
Discover how to
* Set quality standards
* Use quality assurance
* Detect the voice of the customer
* Assess your quality process
* Choose the right approach for your company
* Obtain outside help
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Introduction.
Part I: Understanding the Basics of Quality Control.
Chapter 1: Defining and Explaining Quality Control.
Chapter 2: Understanding the Importance of Quality Standards.
Chapter 3: Using Quality Assurance for the Best Results.
Chapter 4: The Role of Inspection in Quality Control.
Part II: Putting Fundamental Quality Control Methods to Use.
Chapter 5: Starting Down the Road to Quality.
Chapter 6: Detecting the Voice of the Customer in Quality Issues.
Chapter 7: Preparing to Measure Your Current Quality Process.
Chapter 8: Collecting Your Quality Data.
Chapter 9: Evaluating Quality with Statistics.
Chapter 10: Assessing Quality with Statistical Process Control.
Part III: Whipping Quality Control into Shape with Lean Processes.
Chapter 11: Gathering the Nuts and Bolts of Lean Processes.
Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping.
Chapter 13: Focusing on the 5S Method.
Chapter 14: Empowering Workers to Make Changes with Rapid Improvement.
Chapter 15: Looking at Lean Materials and Kanban.
Part IV: Surveying Other Quality Control Techniques.
Chapter 16: Combining the Best of All Worlds in Total Quality Management.
Chapter 17: Fixing Tough Problems with Six Sigma.
Chapter 18: Delving into Quality Function Deployment.
Chapter 19: Considering the Theory of Constraints.
Part V: The Part of Tens.
Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process.
Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques.
Index.