Electronic Government

8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009, Proceedings
2009
ISBN: 978-3-642-03515-9
Verlag: Springer

Buch, Englisch, Band 5693, 414 Seiten, Paperback, Format (B × H): 155 mm x 235 mm, Gewicht: 651 g

Reihe: Information Systems and Applications, incl. Internet/Web, and HCI

Years of worldwide economic depression do not only shatter private-sector ?rms and strain public-sector budgets, they also test the viability of academic conf- ences and other scholarly events. Given this context it is remarkable how well the eighth EGOV conference maintained its standing as an annual international conference with a global reach. Submissions from Europe increased over those from other parts of the globe. However, the conference upheld its attractiveness toscholarsfromaroundtheworldasavenueofhighreputation.The2009EGOV conference brought together scholars and practitioners from ?ve continents and 32 countries. Previous EGOV conferences were dedicated to three main areas, which ov- lap in part: eGovernment, eGovernance, and eParticipation. While the overlap still exists, a vibrant and sizable community has formed around topics of p- ticipation, inclusion, and democracy in the digital age. For the ?rst time, with ePartthistopicalstrandorganizeditsownconferencewithseparateproceedings. ePartaims to reviewresearchadvances inbothsocialandtechnologicalscienti?c domains, seeking to demonstrate new concepts, methods and styles of eParti- pation. The Chairs of both conferences consider it important to maintain close links and are committed to co-locating the two events in the years to come.

Zielgruppe

Research

Autoren/Hrsg.

Wimmer, Maria A.

Traunmüller, Roland

Scholl, Hans Jochen

Janssen, Marijn

Fachgebiete

• Geisteswissenschaften Design Interface Design, Interaktionsdesign, Application Design
• Mathematik | Informatik EDV | Informatik Informatik Mensch-Maschine-Interaktion User Interface Design & Benutzerfreundlichkeit

Inhaltsverzeichnis

Reflecting E-Government Research.- Profiling the EG Research Community and Its Core.- Mapping the E-Government Research with Social Network Analysis.- Qualitative Data Analysis of Issue Interrelations and Interdependencies for E-Government Research Planning.- Administrative Reform and Public Sector Modernization.- Caste Structures and E-Governance in a Developing Country.- Towards Coordination Preparedness of Soft-Target Organisation.- Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations.- Joined–Up E–Government – Needs and Options in Local Governments.- Can ICT Reform Public Agencies?.- Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT.- Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations.- Performance Management and Evaluation.- E-Government Implementation Evaluation: Opening the Black Box.- Refinement, Validation and Benchmarking of a Model for E-Government Service Quality.- Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model.- A Multiple-Item Scale for Assessing E-Government Service Quality.- Process-Based Governance in Public Administrations Using Activity-Based Costing.- Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services.- Assessment of Website Quality: Scandinavian Web Awards Right on Track?.- Post Recommendation in Social Web Site.- Aspects in Government-To-Citizen Interactions.- Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions.- Opening the Black Box: Exploring the Effect of Transformation on OnlineService Delivery in Local Governments.- Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM.- Visual Culture and Electronic Government: Exploring a New Generation of E-Government.- On the Origin of Intermediary E-Government Services.- Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal.- The State of Client-Centered Public Service Delivery in the Netherlands.- Impact of Information and Communication Technologies on School Administration: Research on the Greek Schools of Secondary Education.- Building Blocks in E-Government Advancements.- From National to Supranational Government Inter-Organizational Systems: An Extended Typology.- eGIF4M: eGovernment Interoperability Framework for Mozambique.- Metadata Sets for e-Government Resources: The Extended e-Government Metadata Schema (eGMS+).- Bidding for Complex Projects: Evidence from Italian Government’s Acquisitions of IT Services.- Role-Based and Service-Oriented Security Management in the E-Government Environment.- IT Enabled Risk Management for Taxation and Customs: The Case of AEO Assessment in the Netherlands.- Professional Presentation in Austrian E-Government.- Explaining the Behavioral Intention towards BI Implementation in Public Administrations – A Principal-Agent Theory Approach.