Access to Justice for the Chinese Consumer

Handling Consumer Disputes in Contemporary China
Erscheinungsjahr 2020
ISBN: 978-1-5099-3105-7
Verlag: Bloomsbury Publishing PLC

Buch, Englisch, 192 Seiten, Hardback, Format (B × H): 170 mm x 244 mm, Gewicht: 504 g

This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People's Republic of China - now the second largest consumer market in the world - and the experiences of both ordinary and 'professional' consumers.

Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of 'mediation', and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to to explain why no ombudsman system has emerged.

This innovative book looks at the nature of China's distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.

Autoren/Hrsg.

Zhou, Ling

Fachgebiete

• Rechtswissenschaften Ausländisches Recht Asien (inkl. Türkei und Naher Osten)
• Rechtswissenschaften Recht, Rechtswissenschaft Allgemein Rechtsvergleichung

Inhaltsverzeichnis

1. Introduction
I. Introduction

II. The Market, State and Consumer Law

III. Consumers and Access to Justice

IV. Fieldwork and Research Methods

V. Structure of the Book

2. Consumer Protection in China

I. Introduction

II. The Chinese Context

III. The Consumer as Citizen in China

IV. A Brief Introduction to the Field

V. Conclusions

3. Extra-Judicial Processes for Handling Consumer Disputes

I. Introduction

II. Consumer Bodies and the Complaint System in Shenzhen

III. Dispute Processes in the SZCC

IV. Conclusions

4. Consuming the Consumer Council: Complainants' Experience

I. Introduction

II. Case Study of On-site Mediation

III. Different Types of Complainant

IV. Problems Faced by Consumers in the Complaint Process

V. Conclusions

5. The 'Professional' in Consumer Disputes

I. Introduction

II. The 'Professionals' in Consumer Dispute Processes

III. Mixed Motives

IV. Official Attitudes

V. Conclusion: Professional Legal Culture and the Consumer Citizen

6. Consuming Litigation: Going to Court

I. Introduction

II. The People's Courts in China

III. Consumer Disputes in the Shenzhen Court
IV. The Professionals and the Court

V. Conclusions

7. Going 'Public': New Approaches in Resolving Consumer Disputes

I. Introduction

II. Consumer Redress and the Media

III. Web-Based Consumer Complaint Platform

IV. Access to Knowledge: Disclosure of Government Information

V. The Emerging Public Interest Litigation in Consumer Disputes

VI. Conclusions

8. Conclusions

I. Dispute Resolution in China

II. Consumers' Access to Justice

III. Delegalisation and Justice

IV. Consumers' Access to Justice in China: Final Reflections

Über Autor(innen)

Zhou, Ling
Ling Zhou is Associate Research Fellow at the Institute of Advanced Legal Studies, University of London, UK. She can be contacted at [e-mail].

Ling Zhou is Associate Research Fellow at the Institute of Advanced Legal Studies, University of London, UK.