Agutter ITIL® 4 Create, Deliver and Support (CDS)

Your companion to the ITIL 4 Managing Professional CDS certification
1. Auflage 2024
ISBN: 978-1-78778-339-3
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 201 Seiten

No detailed description available for "ITIL® 4 Create, Deliver and Support (CDS)".

Autoren/Hrsg.

Agutter, Claire

Weitere Mitwirkende

Villa, Katie

Fachgebiete

• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung

Inhaltsverzeichnis

Introduction
Chapter 1: Service value system key concepts and challenges
Chapter 2: Using a shift-left approach
Chapter 3: Plan and manage resources in the service value system
Chapter 4: The use and value of technology across the service value system
Chapter 5: Value streams for new services: Reviewing service value chains and service value streams
Chapter 6: ITIL practices and value streams for new services
Chapter 7: Value streams for new services: Change enablement
Chapter 8: Value streams for new services: Service design and software development and management
Chapter 9: Values streams for new services: Service validation and testing
Chapter 10: Value streams for new services: Release management and deployment management
Chapter 11: Value streams for user support
Chapter 12: ITIL practices and value streams for user support
Chapter 13: Exam preparation
Appendix A: Banksbest case study
Further reading

Über Autor(innen)

Agutter Claire:

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.