Agutter ITIL® 4 Drive Stakeholder Value (DSV)

Your companion to the ITIL 4 Managing Professional DSV certification
1. Auflage 2024
ISBN: 978-1-78778-353-9
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 270 Seiten

No detailed description available for "ITIL® 4 Drive Stakeholder Value (DSV)".

Autoren/Hrsg.

Agutter, Claire

Weitere Mitwirkende

Villa, Katie

Fachgebiete

• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung

Inhaltsverzeichnis

Introduction
Chapter 1: The customer journey
Chapter 2: Targeting markets and stakeholders
Chapter 3: Fostering stakeholder relationships
Chapter 4: How to shape demand and define service offerings
Chapter 5: How to align expectations and agree service details
Chapter 6: Onboarding and offboarding
Chapter 7: Continual value co-creation
Chapter 8: Realising and validating service value
Chapter 9: Exam preparation
Appendix A: Banksbest case study

Über Autor(innen)

Agutter Claire:

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.