Agutter ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

2. Auflage 2024
ISBN: 978-1-78778-220-4
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 211 Seiten

No detailed description available for "ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition".

Autoren/Hrsg.

Agutter, Claire

Weitere Mitwirkende

White (Female Synthesized Voice), Alice

Fachgebiete

• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein

Inhaltsverzeichnis

Chapter 1: Key concepts of service management

Chapter 2: Service management roles
Chapter 3: All about services
Chapter 4: Service relationships
Chapter 5: The four dimensions of service

management
Chapter 6: The Service Value System
Chapter 7: The SVS: Opportunity, demand, value
Chapter 8: The SVS: Guiding principles
Chapter 9: The SVS: Governance
Chapter 10: The SVS: The service value chain
Chapter 11: ITIL practices introduced
Chapter 12: General management practices
Chapter 13: Service management practices

Chapter 14: Technical management practices

Chapter 15: Service management training and qualifications

Chapter 16: Multiple-choice exam strategies

Bibliography
Further reading

Über Autor(innen)

Agutter Claire:

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.