Agutter ITIL® 4 High-velocity IT (HVIT)

Your companion to the ITIL 4 Managing Professional HVIT certification
1. Auflage 2024
ISBN: 978-1-78778-297-6
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 287 Seiten

No detailed description available for "ITIL® 4 High-velocity IT (HVIT)".

Autoren/Hrsg.

Agutter, Claire

Weitere Mitwirkende

Villa, Katie

Fachgebiete

• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung

Inhaltsverzeichnis

Introduction
Chapter 1: Introduction to High-velocity IT
Chapter 2: The digital product lifecycle and the ITIL operating model
Chapter 3: HVIT key behaviours
Chapter 4: Principles, models and concepts
Chapter 5: Ensuring valuable investments
Chapter 6: Ensuring fast development
Chapter 7: Ensuring resilient operations
Chapter 8: Ensuring co-created value
Chapter 9: Ensuring assured conformance
Chapter 10: Exam preparation
Appendix A: Banksbest case study
Further reading

Über Autor(innen)

Agutter Claire:

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.