Agutter ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

2. Auflage 2024
ISBN: 978-1-78778-215-0
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 79 Seiten

No detailed description available for "ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition".

Autoren/Hrsg.

Agutter, Claire

Weitere Mitwirkende

Villa, Katie

Fachgebiete

• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein

Inhaltsverzeichnis

Introduction Chapter 1: Key concepts of service management Chapter 2: Service management roles Chapter 3: All about services Chapter 4: Service relationships Chapter 5: Guiding principles Chapter 6: The four dimensions of service management Chapter 7: The Service Value System Chapter 8: The Service Value Chain Chapter 9: ITIL Practices Chapter 10: Practices in depth Chapter 11: The ITIL Foundation Exam Further reading

Über Autor(innen)

Agutter Claire:

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.