Armstrong Amazon Connect: Up and Running

Improve your customer experience by building logical and cost-effective solutions for critical call center systems
1. Auflage 2021
ISBN: 978-1-80056-593-7
Verlag: De Gruyter
Format: EPUB
Kopierschutz: 0 - No protection

E-Book, Englisch, 338 Seiten

No detailed description available for "Amazon Connect: Up and Running".

Autoren/Hrsg.

Armstrong, Jeff

Fachgebiete

• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware
• Mathematik | Informatik EDV | Informatik Programmierung | Softwareentwicklung Software Engineering Softwaretests & Prüfsoftware
• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung Verteilte Systeme (Netzwerke)

Inhaltsverzeichnis

Table of Contents - Benefits and Capabilities
- Reviewing Stakeholder Objectives
- Planning your Call Flow Strawman
- Costing Analysis
- Base Connect Implementation
- Contact Flow Creation
- Creating AI Bots
- Enterprise Application Integration
- Implementing Call Back
- Implementing Voicemail
- Implementing call analytics
- Implementing Contact Lens
- Implementing Chat

Über Autor(innen)

Armstrong Jeff:

Jeff Armstrong has 25 years of information technology experience, working in several industry verticals for startups and Fortune 100 companies alike. For the past six years, he has been working as an architect in the application modernization space. Jeff is also an avid programmer, having worked in nine different languages throughout his career. He has obtained nine AWS certifications and is also CISSP certified. Jeff believes in self-innovation and continued education. He holds a bachelor's degree in business administration and a master's degree in information technology and assurance. He also holds a certificate in strategy and innovation from MIT Sloan and a certificate in executive leadership from Cornell.