Avery / Zabel The Quality Management Sourcebook

An International Guide to Materials and Resources
Erscheinungsjahr 2002
ISBN: 978-1-134-84025-0
Verlag: CRC Press
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 336 Seiten

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.
The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:

* Introduction: General sources for information
* Applications of total quality management
* Focus on specific aspects of quality management
* Quality in the future
* Resource materials
The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Autoren/Hrsg.

Avery, Christine

Zabel, Diane

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftswissenschaften Wirtschaftswissenschaften: Allgemeines

Inhaltsverzeichnis

Part I Introduction: General Sources for Information on Quality Management

Part II Applications of Total Quality Management

Part III Focus on Specific Aspects of Quality Management: 1. Teams 2. Customers 3. Analytical and statistical tools 4. Corporate culture 5. Leadership 6. Training, human resources and communication

Part IV Quality in the Future: What Role Does ISO9000 Play?

Part V Resource Materials: 1. Strategies for locating additional information i. Book Publishers and distributors ii. Periodicals iii. Databases iv. Useful Library of Congress Subject Headings 2. Training Materials i.Audio-visual and interactive multimedia training resources ii. Software packages 3. Executive development programs 4. Quality management consultants survey 5. Malcolm Baldridge National Quality Award Glossary Index of Names Index of Titles Subject Index

Über Autor(innen)

Christine Avery is Business Reference Librarian and Diane Zabel is Social Science Reference Librarian, both at the Pennsylvania State University, University Park.