Barrow An Education in Service Management

A guide to building a successful service management career and delivering organisational success
1. Auflage 2024
ISBN: 978-1-78778-469-7
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 265 Seiten

No detailed description available for "An Education in Service Management".

Autoren/Hrsg.

Barrow, David

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Führung & Motivation
• Wirtschaftswissenschaften Betriebswirtschaft Management Projektmanagement
• Wirtschaftswissenschaften Volkswirtschaftslehre Volkswirtschaftslehre Allgemein Arbeitsmarkt
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle

Inhaltsverzeichnis

Chapter 1: You’re Not Alone Chapter 2: What is ITSM? Chapter 3: What Makes Service Management So Valuable? Chapter 4: Enabling Enterprise Service Management Chapter 5: Service Management Communication and Community Chapter 6: Isn’t Service Management Boring? Chapter 7: Why Service Management Isn’t Boring Chapter 8: What Makes a Great Service Management Professional? Chapter 9: Service Management Careers Chapter 10: Service Management Certifications Chapter 11: Applying your Service Management Certifications Chapter 12: Why I Loathe Service Management – Tales from the Author Chapter 13: Why I Love Service Management Chapter 14: What next for Service Management Chapter 15: Conclusion – You’re Not Alone Appendix A: Resources

Über Autor(innen)

David’s career has taken him into various organisations, including IBM Global Business Services, where he first began working in ITSM. He holds the ITIL® Master and VeriSM Professional certifications, was recognised as a Chartered Information Technology Professional by the Chartered Institute for Information Technology (BCS) and was awarded a fellowship by BCS in 2022. He is a committee member for ITSM on behalf of the BSI (British Standards Institution), BCS and ISO (International Organization for Standardization). David is passionate about service management, acting as a subject matter expert with EXIN and the IFDC, presenting to global C-level audiences on the ‘10 steps to digital transformation’ principle. He has also been a panellist on the “ITSM Crowd” and the “Service Management Leadership and Enterprise Digital” podcasts, where the discussions centred around enterprise service management and its future as an organisational enabler. He hosts his own YouTube channel titled “IT’s all about choices”. David mentors people at various levels both in partnership with Reed within the ‘Women in Technology’ programme and with the BCS. With this book, he aims to help you develop a greater understanding of service management and its ability to deliver fantastic success for your organisation, your colleagues, and for you as you develop your career.