Bartoli / Guerrero / Hermel Responsible Organizations in the Global Context

Current Challenges and Forward-Thinking Perspectives
1. Auflage 2019
ISBN: 978-3-030-11458-9
Verlag: Springer International Publishing
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 305 Seiten

Reihe: Progress in Mathematics

This book aims to spur critical thought on the various dimensions and impacts of 'responsibility' for organizations, including companies, institutions, and governments, while considering international differences and similarities, as well as global challenges. It analyzes to what extent responsibility is becoming a crucial issue for all kinds of organizations, examining both the intensifying pressures of international competition and the growing crisis of confidence towards some management concepts and practices. As more and more socio-economic and political systems are suspected of serving selfish interests instead of the public good, more accountable and integrated processes are appropriate in order to deal with the present and future stakes of our society. Further, with the development of digital technology and the use of data mining, new questions regarding responsibility require examination. This edited collection is a culmination of the international scientific conference 'Responsible Organizations in the Global Context', co-organized by the CIED of Georgetown University (United States) and the Larequoi Research Center of the University of Versailles St-Quentin (France) in June 2017 in Washington DC. It will contribute to research and actions in the areas of social responsibility, business ethics, organizational excellence, sustainability, and cross-cultural management.

Annie Bartoli is tenured Professor and Scientific Director at the Larequoi Research Center in Management, University of Versailles-St-Quentin, France, and research professor at Georgetown University, Center for International Education and Development (CIED), USA. Jose-Luis Guerrero is tenured Associate Professor at the Georgetown University McDonough School of Business, USA, doctor honoris causa from Ovidius University, Romania, and fellow at the Judge Business School, Cambridge University, England. Philippe Hermel is Research Professor at Georgetown University, Center for International Education and Development (CIED), USA, tenured Professor at Larequoi Research Center, and honorary dean of ISM Graduate School of Management at the University of Versailles-St-Quentin, France.

Autoren/Hrsg.

Bartoli, Annie

Guerrero, Jose-Luis

Hermel, Philippe

Inhaltsverzeichnis

1;Foreword: Business and Society ApproachedInclusively, Globally, and Historically;5
1.1;References;9
2;Contents;11
3;Notes on Contributors;14
4;List of Figures;20
5;List of Tables;21
6;1: Introduction: What Does Responsibility Mean to Organizations in the Current Global Context?;22
6.1;Some Challenging Questions Regarding Organizations’ Responsibility;23
6.2;Identifying Some Origins of the Concept of Responsibility for Organizations;24
6.3;Responsibility in the Global Context;25
6.4;Definitions and Contours of Responsible Organizations;27
6.5;Responsibility and Ethics;28
6.6;Responsibility and Big Data;29
6.7;Responsibility and Inclusion;31
6.8;What Is Responsibility for Public Organizations?;32
6.9;Genesis and Objectives of the Book;33
6.10;References;34
7;Part I: Ethics and Human Resource Management as Key Parts of Organizational Responsibility;39
7.1;2: The Ethical and Responsible Organization: Organizational Due Process, Employee Voice, and Procedural Justice in Human Resource Management;40
7.1.1;Introduction;40
7.1.2;Strategic Overview;41
7.1.3;Nonunion Procedures for Due Process;42
7.1.3.1;Informal Procedure;43
7.1.3.2;Formal Procedures;44
7.1.3.3;Arbitration;44
7.1.3.4;System of Appeal Steps Upward Through Management;45
7.1.3.5;Grievance Appeal Boards;46
7.1.3.6;Summation;48
7.1.4;Policy Recommendations for Ethical Procedural Justice;50
7.1.5;Recommendations for Future Research;51
7.1.5.1;Nonunion Grievance Mechanisms in Academic Institutions;51
7.1.5.2;Measuring the Effectiveness of the Nonunion Grievance Process;52
7.1.5.3;Mediation of Employee Rights Disputes in Corporations;52
7.1.5.4;Corporate Ombudsman Issues in Relation to the Nonunion Grievance Procedure;53
7.1.5.5;Due Process Issues for Nonunionized Employees;53
7.1.5.6;Nonunion Grievance Procedures in Nonprofit Organizations;53
7.1.5.7;Nonunion Grievance Procedures in Governmental Agencies;54
7.1.5.8;Nonunion Conflict Resolution in High Technology Firms;54
7.1.5.9;International Human Resource Management Comparisons;54
7.1.6;Summary and Conclusions;55
7.1.7;References;56
7.2;3: Continual Improvement Concepts Applied to Organizational Responsibility;58
7.2.1;Introduction;58
7.2.2;A Background of Continual Improvement Methods;59
7.2.3;Organizational Challenges with Social Responsibility;62
7.2.4;Solutions for Organizational Structure and Action;63
7.2.5;Examples of Continual Improvement for Social Responsibility;65
7.2.6;Recommendations and Conclusion;67
7.2.7;References;68
7.3;4: CSR, Employee Commitment, and Survival During Crisis Period: The Case of Tunisia;69
7.3.1;Introduction;69
7.3.2;CSR and Employee Commitment;71
7.3.2.1;CSR;71
7.3.2.2;Employees’ Organizational Commitment;71
7.3.2.3;The Impact of CSR on Employees’ Commitment Over Crisis Period;74
7.3.3;Research Methodology;76
7.3.3.1;Access to Real Method: Four Case Studies;77
7.3.3.2;Data Collection Methods;77
7.3.4;Results and Discussion;78
7.3.4.1;CSR Practices;78
7.3.4.2;Revolution Crisis Impact;80
7.3.4.3;CSR and Organizational Commitment Over Crisis Period;82
7.3.5;Conclusion;86
7.3.6;Appendix 1;87
7.3.7;Appendix 2;88
7.3.7.1;Interview Guide;88
7.3.7.1.1;Introduction;88
7.3.8;References;90
7.3.8.1;Webography;94
8;Part II: Communication and Reputation Related to Social Responsibility;95
8.1;5: Classifying Ethics Codes Using Natural Language Processing;96
8.1.1;Normative Approach to Ethics Codes;97
8.1.2;Descriptive Approach to Ethics Codes: Values Versus Compliance;98
8.1.3;Code Impact Literature;100
8.1.4;Importance of Language;100
8.1.5;Measurement;101
8.1.6;Model;102
8.1.6.1;What Is a Word?;102
8.1.6.2;How Do Words Form a Document?;103
8.1.6.3;How Is the Content of a Document Measured?;103
8.1.6.4;From Comparisons to Classifications;105
8.1.6.5;How Does an Algorithm Classify?;105
8.1.6.6;Building a Classifier;105
8.1.6.7;Support Vector Machines;106
8.1.7;Data;107
8.1.7.1;Tools;108
8.1.8;Results;109
8.1.8.1;Model Measurements;109
8.1.8.2;Training and Testing;109
8.1.8.3;Classification;110
8.1.8.4;Discussion;111
8.1.8.5;Extensions;111
8.1.9;References;111
8.2;6: Because It’s Worth It? A Critical Discourse Analysis of Diversity: The Case of L’Oréal;114
8.2.1;Introduction;114
8.2.2;Literature Review;116
8.2.3;Diversity Management: Turning Critical;116
8.2.4;Discourse and Discursive Legitimation;117
8.2.5;Diversity Management and Discursive Legitimation;118
8.2.6;Case and Methods;120
8.2.7;Results;122
8.2.7.1;The Discursive Construction of Diversity in L’Oréal’s Communication;122
8.2.7.2;Discourse Types About Diversity Issues;125
8.2.7.2.1;Rationalistic Discourse;125
8.2.7.2.2;Societal Discourse;127
8.2.7.2.3;Appropriative Discourse;128
8.2.8;Discussion;129
8.2.9;References;131
8.3;7: Aesthetic CSR Communication: A Global Perspective on Organizational Art Collections;134
8.3.1;Introduction;134
8.3.2;Organizational Aesthetics (OA);135
8.3.3;Corporate Social Responsibility (CSR) and Corporate Sustainability (CS);136
8.3.4;Aesthetic Communication Strategies of Global Banks;138
8.3.5;Insights into Financial Aesthetics;139
8.3.5.1;Société Générale;139
8.3.5.2;Banca Monte dei Paschi di Siena (MPS);140
8.3.5.3;UBS;142
8.3.5.4;Deutsche Bank;143
8.3.6;Aesthetic Responsibility in the Global Environment;144
8.3.7;Critical Views;145
8.3.8;Concluding Remarks;146
8.3.9;Future Perspectives;146
8.3.10;References;147
8.4;8: Making Multinational Corporations Aware of Their Social Responsibility: Law Versus Reputation?;150
8.4.1;CSR “Soft Law”: Using Functional Legitimacies to Affirm or Challenge Reputations;152
8.4.2;“Fuzzy” Law: Using the Functional Legitimacy of the Interpreter of the Standard;154
8.4.3;“Gentle Law”: Using the Functional Legitimacy of the Author of the Standard;157
8.4.4;Tomorrow’s Legal Levers on the Issue of Law, Reputation, and CSR;158
8.4.5;The Lever of Misleading Publicity Law;159
8.4.6;The Lever of Compliance Law;161
8.4.7;References;164
9;Part III: Representations and Practices of Responsibility in the European Context;167
9.1;9: Corporate Social Responsibility in Europe: Discourses and Practices;168
9.1.1;Introduction;168
9.1.2;CSR: Concepts and Strategies;169
9.1.3;CSR Strategies and Practices: Four Examples;173
9.1.3.1;Danone;174
9.1.3.2;L’Oréal;175
9.1.3.3;Michelin;177
9.1.3.4;Veolia;178
9.1.4;Articulating Discourses to Practices, and Practices to Discourses;180
9.1.5;Conclusion;186
9.1.6;References;187
9.2;10: CSR Practices: The Case of Veolia in Three European Countries;190
9.2.1;Introduction;190
9.2.2;Veolia CSR: An Explicit Strategy;191
9.2.3;Economic, Legal, Ethical, and Philanthropic Responsibilities;192
9.2.4;Stakeholders and Partnerships;194
9.2.5;Transparency, Innovation, Climate, and Biodiversity;195
9.2.6;Social and Societal Strategy;196
9.2.7;Veolia’s CSR in France;197
9.2.8;Veolia’s CSR in Slovakia;200
9.2.8.1;Veolia Slovakia: Organization, Activities, and CSR;201
9.2.8.2;Relationship Subsidiary: Headquarters;202
9.2.9;Veolia’s CSR in Bulgaria;204
9.2.9.1;CSR in Sofiyska Voda AD: Part of Veolia Group;205
9.2.9.2;In-Depth Interviews with Representatives of Sofiyska Voda AD;206
9.2.9.3;Veolia: Sofiyska Voda Context;207
9.2.9.4;CSR Policy and Practices;208
9.2.10;Conclusion;209
9.2.11;References;210
9.3;11: Social Costs of Non-Responsible Research;213
9.3.1;Introduction;213
9.3.2;Responsibility in Science: Who, What, Why?;214
9.3.3;Research Fraud and Its Costs;218
9.3.4;Responsible Innovation in the Context of Sustainability;223
9.3.5;The Paradoxical Case of Dieselgate;225
9.3.6;Towards Integrative Quality Assurance Procedures;229
9.3.7;References;232
10;Part IV: New Forms of Responsibility to Address Societal Challenges;234
10.1;12: Social Networks and Professional Communities: A Fair Governance?;235
10.1.1;Introduction;235
10.1.2;An Issue of Governance;235
10.1.3;Networks, Communities, and the Governance Model;236
10.1.4;The Participant-Governed Network: Self-Governance;239
10.1.4.1;Network Perspective;239
10.1.4.2;Community Perspective;239
10.1.4.3;Too Much Solidarity Kills Solidarity;240
10.1.5;The Lead Organization-Governed Network: Hierarchical Governance;241
10.1.5.1;Network Perspective;241
10.1.5.2;Community Perspective;242
10.1.5.3;Too Much Monitoring Kills Practice Sharing;242
10.1.6;The Network Administrative Organization: “Democratic Governance”;243
10.1.6.1;Too Much Democracy Kills Democracy;244
10.1.7;Conclusion;245
10.1.8;References;247
10.2;13: Corporate Social Responsibility in Times of Internet (In)security;249
10.2.1;Introduction;249
10.2.2;Defining the Scale and Cost of Data Breaches and Cyber Threats;250
10.2.3;Possible Cyber Threats;252
10.2.4;Social Oversharing in the US, Poland, UAE, and Worldwide;254
10.2.5;Innovative Approaches to Corporate Social Responsibility;256
10.2.6;Socially Responsible Online Campaigns;257
10.2.7;Conclusion;258
10.2.8;References;259
10.3;14: Integration and Coordination of Care and Social Services as a Responsible Way of Handling Psychiatric Disability;263
10.3.1;Introduction and Research Question;263
10.3.2;Exploration of Primary Concepts and Theoretical Frameworks;265
10.3.2.1;Integration;266
10.3.2.2;Coordination;268
10.3.2.3;Case Management;269
10.3.2.4;Empowerment;271
10.3.3;Empirical Research: Case of an Innovative Organization in Mental Health;272
10.3.3.1;Presentation of the Studied Organization;272
10.3.3.2;Empirical Approach;273
10.3.4;Synthetic Analysis and Interpretation of Results;274
10.3.4.1;Highlighting of the Efficiency of the Concepts;274
10.3.4.1.1;Procedures of Integration;274
10.3.4.1.2;Implementation of Coordination Processes;275
10.3.4.1.3;Case Management;275
10.3.4.1.4;Empowerment;277
10.3.4.2;Challenges and Difficulties Encountered;278
10.3.5;Discussion and Conclusion;279
10.3.6;References;281
10.4;15: Postface and Conclusion: Current Challenges and Forward-Thinking Perspectives on Responsibility in Organizations;286
10.4.1;Introduction;286
10.4.2;Various Perspectives of Responsibility;287
10.4.2.1;Institutional Perspective;287
10.4.2.2;International Perspective;290
10.4.2.3;Professional Perspective;291
10.4.3;Key Issues That Responsible Organizations Are Likely to Face in the Future;292
10.4.3.1;Institutional Perspective;292
10.4.3.2;International Perspective;294
10.4.3.3;Professional Perspective;295
10.4.4;Conclusion;296
10.4.5;References;297
11;Index;298