Baum / Ndiuini Sustainable Human Resource Management in Tourism

African Perspectives
1. Auflage 2020
ISBN: 978-3-030-41735-2
Verlag: Springer International Publishing
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 237 Seiten

Reihe: Geographies of Tourism and Global Change

This book addresses the application of sustainable HRM principles within tourism in the specific context of Africa, a neglected area of study. It draws on diverse aspects of HRM, from the micro- (individual) through the meso-level (organisational) to the macro-level (policy, governmental). It also reflects the diverse challenges facing a critical area within emerging African tourism, that of its workforce. The book is substantially research-based and provides a state-of-the-art picture of emergent studies in this area, drawing on case examples from a wide-range of African contexts. As such, it provides a comprehensive resource and starts discussion in an emergent research area.

Autoren/Hrsg.

Baum, Tom

Ndiuini, Ann

Inhaltsverzeichnis

1;Contents;6
2;1 Sustainable Human Resource Management in Tourism: Introducing African Perspectives;8
2.1;References;13
3;2 Tourism in Africa: Issues and Prospects;15
3.1;2.1 Introduction;15
3.2;2.2 International Tourism in Development;16
3.3;2.3 Global and Regional Tourism: Trend Analysis;16
3.3.1;2.3.1 Global Context;16
3.3.2;2.3.2 Regional Context;25
3.3.3;2.3.3 African Context;25
3.3.4;2.3.4 Trend Analysis;26
3.4;2.4 Some of Africa’s Tourism Issues for Consideration;27
3.4.1;2.4.1 Economic Factors;27
3.4.2;2.4.2 Personal Threats;27
3.4.3;2.4.3 Security;28
3.4.4;2.4.4 Health;28
3.4.5;2.4.5 Natural Disasters;28
3.4.6;2.4.6 Human Resource Availability;29
3.5;2.5 Prospects for Africa’s Tourism;29
3.5.1;2.5.1 First, the Three ‘As’;29
3.5.2;2.5.2 Second, Growing Regional Competition;30
3.5.3;2.5.3 Third, Investment Capital;30
3.5.4;2.5.4 Fourth, the Private Sector;30
3.5.5;2.5.5 Fifth, the Environment;31
3.5.6;2.5.6 Sixth, Market Demand;31
3.5.7;2.5.7 Seventh, Education and Training;32
3.6;2.6 Conclusion;32
3.7;References;33
4;3 Plugging the Gaps in Africa’s Tourism System: The Need for Tourism Leadership;34
4.1;3.1 Introduction;34
4.2;3.2 A Systems Approach to Tourism;35
4.3;3.3 The Gaps in the Tourism System in Africa;37
4.4;3.4 Plugging the Gaps for Effective Tourism Development in Africa;38
4.5;3.5 The Need for Tourism Leadership;38
4.6;3.6 The Role for Policymakers;39
4.7;3.7 The Role of Leadership in Destination Development and Management;41
4.8;3.8 The Role of Leadership in Improving Interconnectivity and Openness;43
4.9;3.9 The Role of Leadership in Providing Multi-market Options;43
4.10;3.10 Human Capital Development;44
4.11;3.11 Conclusion;45
4.12;References;46
5;4 Sustainable Tourism Research in South Africa: In Search of a Place for Work and the Workplace;50
5.1;4.1 Introduction;50
5.2;4.2 Locating Sustainable Tourism Research on South Africa;51
5.3;4.3 Themes in Sustainable Tourism Research on South Africa;53
5.4;4.4 Sustainable Tourism Research: Finding a Place for Work and the Workplace;58
5.5;4.5 Conclusion;59
5.6;References;60
6;5 A View from the Top: Hotel HR Directors’ Perspectives of Sustainable HRM in Nigeria;65
6.1;5.1 Overview;65
6.2;5.2 Research Problem;66
6.3;5.3 Methodology;67
6.4;5.4 Results and Discussion;68
6.5;5.5 Career/Job;69
6.6;5.6 Employee Benefits;70
6.7;5.7 Training and Development Opportunities;71
6.8;5.8 Talent Recruitment and Retention;73
6.9;5.9 Diversity and Inclusion;74
6.10;5.10 Work–Life Balance;74
6.11;5.11 Organizational Climate;74
6.12;5.12 Management Role;76
6.13;5.13 Interrelated Themes;77
6.14;5.14 Conclusion and Future Research Directions;79
6.15;References;79
7;6 Tourism Innovation and Sustainability: Implications for Skills Development in South Africa;81
7.1;6.1 Introduction;81
7.2;6.2 Innovation and Work in Tourism;83
7.3;6.3 Methods;85
7.4;6.4 Findings;86
7.4.1;6.4.1 Tourism and Hospitality Workforce Education and Career Mobility;86
7.4.2;6.4.2 Competencies of Tourism and Hospitality Managers;88
7.5;6.5 Recommendations and Conclusion;92
7.6;References;94
8;7 Institutional Frameworks for Sustainable Human Resource Management in Events: A Kenyan Perspective;97
8.1;7.1 Introduction;97
8.2;7.2 Sustainability in Events, Institutional Frameworks and Human Resources;98
8.3;7.3 The Events Industry in Kenya;100
8.4;7.4 Institutional Frameworks for Events in Kenya;101
8.5;7.5 Chapter Summary;103
8.6;References;103
9;8 Hosting Mega Events in Africa: Fostering Sustainable Employment Initiatives Within the Host Community;106
9.1;8.1 Introduction;106
9.2;8.2 Current Considerations of the 17 Sustainable Development Goals (SDGs);107
9.3;8.3 The Human Resource Management (HRM) Component of Tourism;107
9.4;8.4 Appreciating the Tourism Aspect;108
9.5;8.5 Context of Mega Events as a Tourism Activity;109
9.6;8.6 South Africa’s Ongoing Courting of Mega Events;110
9.7;8.7 Methodological Overview;112
9.7.1;8.7.1 Data Analysis;113
9.8;8.8 Discussion of Thematic Findings—Meaning of Employment Outcomes: A Green Point Perspective;113
9.9;8.9 Conclusion;117
9.10;8.10 Recommendations;118
9.11;References;118
10;9 Is Grass Always Greener on the Other Side? Under-Employment of Kenyan Hotel Migrant Workers in the UK;123
10.1;9.1 Overview;123
10.2;9.2 Introduction;124
10.3;9.3 In Pursuit of a Better Way of Life Abroad;125
10.4;9.4 Socio-Economic Experiences of Vulnerable Workers;126
10.5;9.5 Under-Employment;127
10.6;9.6 Underutilized and Overstretched Skills;129
10.7;9.7 Conclusion;130
10.8;References;131
11;10 Maternity Protection and the Tunisian Tourism Industry;135
11.1;10.1 Introduction;135
11.2;10.2 Protecting Maternity in Tourism;136
11.3;10.3 Women and Work in Tunisia;138
11.4;10.4 Methods;138
11.5;10.5 Discussion and Conclusion;141
11.6;References;142
12;11 Local Maasai Women Empowerment Through Employment Opportunity: Lessons from Base Camp Maasai Brand in Maasai Mara, Kenya;144
12.1;11.1 Introduction;144
12.2;11.2 Ecotourism and Women Empowerment;145
12.3;11.3 Women Empowerment Framework in Ecotourism;147
12.4;11.4 Study Area and Methodology;148
12.5;11.5 Discussion;149
12.5.1;11.5.1 Socio-Demographic Characteristics of the Respondents;149
12.5.2;11.5.2 Maasai Women Engagement at Basecamp Masai Brand (BMB) Project;150
12.5.3;11.5.3 Economic Empowerment of the Maasai Women Through BMB Project;151
12.5.4;11.5.4 Psychological Empowerment of the Maasai Women Through BMB Project;152
12.5.5;11.5.5 Social Empowerment of the Maasai Women Through BMB Project;153
12.6;11.6 Conclusion;153
12.7;11.7 Recommendation for Further Research;154
12.8;References;154
13;12 The Political Economy of Tourism and Human Capital in the Dukuduku Village Community in South Africa;157
13.1;12.1 Introduction;157
13.2;12.2 The Plight of Rural Communities in Sub-Saharan Africa;158
13.3;12.3 Demystifying the Concept ‘Political Economy of Tourism’;159
13.4;12.4 Background to the Political Economy of Tourism Dynamics in Dukuduku;160
13.5;12.5 Global and Local Dynamics in Community Tourism Participation;161
13.6;12.6 The Environmental Protection—Community Livelihood Dichotomy in Dukuduku;163
13.7;12.7 Commodifying Culture and Environment as Tourism Economy in Dukuduku;165
13.8;12.8 Community Tourism Participation in Dukuduku Village;166
13.9;12.9 Challenges Faced by Local Businesses;167
13.10;12.10 Conclusion;168
13.11;References;169
14;13 Missionaries’ Guesthouses and Skills Development for Community-Based Tourism in West Pokot County, Kenya: A Capacity Building and Employment Analysis;173
14.1;13.1 Introduction;173
14.2;13.2 ‘Righting’ the Imbalance;174
14.3;13.3 Research Questions;175
14.4;13.4 The Concept of Guesthouse Facilities as Accommodation Segment; The Meaning of Guesthouses;175
14.5;13.5 Guesthouses in West Pokot County;177
14.6;13.6 Community-Based Tourism;178
14.7;13.7 Community-Based Tourism Projects in Kenya;180
14.8;13.8 Methodology;180
14.8.1;13.8.1 The Study Area;180
14.8.2;13.8.2 Research Materials and Methods;183
14.9;13.9 Findings;183
14.9.1;13.9.1 Employees/Staffs of the MGHs;183
14.9.2;13.9.2 Guests/Visitors of the MGHs;184
14.10;13.10 Conclusion;185
14.11;13.11 Recommendations;187
14.12;References;187
15;14 Insight Into Adventure Tourism Employment in South Africa;189
15.1;14.1 Introduction;189
15.2;14.2 Adventure Tourism and Employment;190
15.3;14.3 Adventure Guides;192
15.4;14.4 Adventure Tourism in South Africa;193
15.5;14.5 Methods;194
15.6;14.6 Employment Characteristics in Tsitsikamma Adventure Tourism;195
15.7;14.7 Observations and Discussion of Adventure Tourism Employment Trends in South Africa;197
15.8;14.8 Conclusion;200
15.9;References;202
16;15 Contribution of Facilities Management Towards Hotel Sustainability;205
16.1;15.1 Introduction;205
16.2;15.2 Role of Facilities in Hotels;206
16.3;15.3 Understanding Facilities Management;207
16.4;15.4 Integrating FM into Sustainable Development;209
16.5;15.5 Contribution of FM to Hotel Sustainability;211
16.6;15.6 Linking FM with Human Resource Management;212
16.7;15.7 Intellectual Capital Framework for Hotel Sustainability;213
16.8;15.8 Conclusion;214
16.9;References;214
17;16 Sustainable Human Resource Management in the Context of Sustainable Tourism and Sustainable Development in Africa: Problems and Prospects;216
17.1;16.1 Introduction;216
17.2;16.2 Sustainability, Sustainable Development and Sustainable Tourism;218
17.3;16.3 A Review of Sustainable HRM Theoretical ‘Clusters’;221
17.4;16.4 Sustainable HRM Theorization for Sustainable Tourism and Development in Africa: Problems and Prospects;224
17.5;16.5 Conclusion and Directions for Future Research;230
17.6;References;232