Buch, Englisch, 288 Seiten, Format (B × H): 170 mm x 244 mm, Gewicht: 505 g
Blending Practice with Concepts
Buch, Englisch, 288 Seiten, Format (B × H): 170 mm x 244 mm, Gewicht: 505 g
ISBN: 978-0-7494-5078-6
Verlag: Kogan Page
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Chapter - 0: Introduction;Section - ONE: The first dimension: belonging;Chapter - 1.1: Just four steps: customer service and customer complaints;Chapter - 1.2: Coffee and papers: positive mood and reading retreats for learning;Chapter - 1.3: Edventure: learning encounters with people and place;Chapter - 1.4: Different ways to know: spatial mapping of knowledge;Chapter - 1.5: Listening to silence: experiencing silence through sensory focus;Section - TWO: The second dimension: doing;Chapter - 2.1: Bike it!: teams, leadership and communication;Chapter - 2.2: Altering reality: negotiating skills development;Chapter - 2.3: Read all about them: an experience to develop writing skills;Chapter - 2.4: Antiques Roadshow: developing product expertise in employees;Chapter - 2.5: Hearing voices: voice work for reception and call-centre training;Section - THREE: The third dimension: sensing;Chapter - 3.1: Brand sense: the role of senses in brand development;Chapter - 3.2: Blindfold: communication and the senses;Chapter - 3.3: Shape and colour: using the senses to generate conversations about learning and personality;Chapter - 3.4: The rucksack and the fleece: effective presentations;Chapter - 3.5: Nuts and bolts: systematic thinking – classifying and organizing;Section - FOUR: The fourth dimension: feeling;Chapter - 4.1: Ace of spades: space for reflection;Chapter - 4.2: Accessing emotions: popular metaphors;Chapter - 4.3: Reframing, rewriting, rethinking: the emotions of fear and risk;Chapter - 4.4: Unfinished statements: sentences that access the feeling dimension;Chapter - 4.5: String lines: exploring journeys in life;Section - FIVE: The fifth dimension: knowing;Chapter - 5.1: The marketplace: developing creativity and innovation;Chapter - 5.2: How to get to…: developing higher thinking;Chapter - 5.3: The Singapore obelisk: multiple intelligence (logical/mathematical);Chapter - 5.4: Skills for researching and consulting: practitioner-researcher training;Chapter - 5.5: Walk the talk: learning to understand complexity;Section - SIX: The sixth dimension: being;Chapter - 6.1: Cards on the table: learning to change by playing cards;Chapter - 6.2: Comic strips and newspapers: reflection and change using storylines;Chapter - 6.3: Behavioural awareness: changing individual and group behavioural interactions;Chapter - 6.4: Service learning: social and environmental responsibility;Chapter - 6.5: Unmasking: the hidden and unknown self