Bettany / Halsey Windows Software Compatibility and Hardware Troubleshooting

1. ed
ISBN: 978-1-4842-1061-1
Verlag: Apress
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 117 Seiten

As companies keep their existing hardware and operating systems for more years than ever before, the need to diagnose and repair problems is becoming ever more important for IT Pros and system administrators. Whatever version of Windows you're using (including Windows 10) you'll likely need to maintain compatibility with older software that the company must use for mission-critical operations, or older hardware that's required for specific purposes, but you don't want to sacrifice security for the sake of compatibility. In this briefbook you'll learn how to maintain optimal compatibility with the older software and devices that you need to use.The authors are well-versed in training in classrooms and video, with Andrew Bettany running the IT Academy at the University of York, and IT Masterclasses and Mike Halsey being a teacher, tech-book author, and having produced many tutorial videos under the brand PC Support.tv.

Andrew Bettany is a Microsoft Most Valuable Professional (MVP), recognized for his Windows expertise, and a member of the Microsoft Springboard Technical Expert Panel.As leader of the IT Academy at the University of York, UK and Microsoft Certified Trainer, Andrew delivers learning and consultancy to businesses on a number of technical areas including Windows deployment and troubleshooting. He has created and manages the 'IT Masterclasses' series of short intensive technical courses, www.itmasterclasses.com, run through his own training company Deliver IT Training Ltd.Passionate about learning and helping others he frequently donates his time to work with Microsoft. He is a frequent speaker and proctor at TechEd conferences worldwide. In 2011 he delivered a 'train the trainer' class in earthquake-hit Haiti to help the community rebuild their technology skills and returned again in November 2013 to deliver a second bootcamp.Very active on social media, Andrew can be found on LinkedIn Facebook and Twitter. He lives in a village just outside of the beautiful city of York in Yorkshire (UK).

Autoren/Hrsg.

Bettany, Andrew

Halsey, Mike

Inhaltsverzeichnis

1;Contents at a Glance;6
2;Contents;7
3;About the Authors;10
4;About the Technical Reviewer;11
5;Windows Troubleshooting Series;12
6;Introduction;13
7;Chapter 1: All About Compatibility;14
7.1; The Common Causes of Compatibility Problems;14
7.2; Internal and External Compatibility Factors;17
7.2.1; Networking Factors;17
7.2.2; PC Hardware;18
7.2.3; Security Factors;18
7.3; Certified for Windows. What Does the Logo Mean?;19
7.4; Summary;20
8;Chapter 2: Common Software Compatibility Issues;21
8.1; Legacy Software and Windows;22
8.2; User Group Discussion;24
8.3; The Windows Blue Screen of Death;24
8.4; User Account Control and Security Permissions;28
8.5; Internet Explorer and Browser Plug-ins;31
8.6; Compatibility Issues;32
8.6.1; IE11 Compatibility;33
8.7; Browser Plug-ins;36
8.8; Summary;38
9;Chapter 3: Common Hardware Compatibility Issues;39
9.1; Plug and Play;40
9.2; x86 vs. x64 Architecture;40
9.3; Windows File System Drivers;41
9.4; Driver Signing in Windows;42
9.5; Locating Quality Device Drivers;45
9.6; Maintaining Legacy Hardware;47
9.7; Managing Devices;50
9.8; Managing Printers;52
9.9; Video and Graphics Cards;56
9.10; Summary;58
10;Chapter 4: Resolving Software Compatibility Issues;59
10.1; Windows Compatibility Center Web Site;60
10.2; The Software Compatibility Troubleshooter;61
10.2.1; DPI Scaling;64
10.3; Program Compatibility Assistant;65
10.4; Microsoft Application Compatibility Toolkit;66
10.5; Shims;71
10.6; Standard User Analyzer;71
10.7; Compatibility Administrator;73
10.8; Resolving Browser Plug-in Compatibility Issues;76
10.9; Resolving Internet and Intranet Site Compatibility Issues;78
10.10; Summary;80
11;Chapter 5: Resolving Hardware Compatibility Issues;81
11.1; The Windows Device Manager;82
11.1.1; Installing, Uninstalling, and Updating Drivers;84
11.1.1.1;Bypassing the Windows Version Check by Unzipping Drivers;85
11.1.1.2;Installing Device Drivers;87
11.1.1.3;Installing Legacy Device Drivers;90
11.1.1.4;Disabling and Uninstalling Device Drivers;91
11.1.1.5;Updating Device Drivers;92
11.1.1.6;Rolling Back Driver Changes;93
11.1.2; Managing Driver Properties;94
11.2; Using Safe Mode and Diagnostic Mode;100
11.2.1; Diagnostic Mode;102
11.2.2; Forcing Safe Mode;104
11.3; Cables and Physical Hardware Faults;106
11.4; Summary;107
12;Chapter 6: External Factors That Affect Hardware;108
12.1; Safely Working with Hardware;108
12.1.1; Watt on Ground?!;108
12.1.2; Being Safe and Stable;110
12.2; Attack of the Interferoids!;110
12.2.1; UTP Network Cables;112
12.2.2; Hitting a Wall;112
12.3; Beware the Humans;113
12.4; Additional Environmental Factors;113
12.5; Summary;114
13;Index;115