Buchanan / Beaumont / Asp Microsoft System Center 2016 Service Manager Cookbook

Discover over 100 practical recipes to help you master the art of IT service management for your organization
2. Auflage 2025
ISBN: 978-1-78646-719-5
Verlag: De Gruyter
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 638 Seiten

Discover over 100 practical recipes to help you master the art of IT service management for your organizationKey Features - Recipes for essential new features and functionalities of Microsoft System Center 2016 Service Manager
- Practical implementation of the ITSM framework and processes based on ITIL
- Deployment of Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
- Incident, Problem and Change Management processes and configuration
- Advanced personalization in Service Manager
- Setup and use of automation with and within Service Manager 2016
- Working with Service Manager Data Warehouse
- Security Roles and how to implement them
- Upgrading from SCSM 2012 R2 to SCSM 2016
Book DescriptionKeep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.What you will learn - YouÂ?ll learn all about configuring, deploying, managing and troubleshooting SCSM 2016. This book gives you everything you need to unleash the capabilities of Microsoft System Center 2016 Service Manager.
Who this book is forIT professionals and SCSM administrators who want to configure, administer and troubleshoot Service Manager 2016 Service Manager 2012 users who want to learn about new features and capabilities of SCSM 2016 Anyone with experience in Service Manager or other System Center products

Autoren/Hrsg.

Buchanan, Steve

Beaumont, Steve

Asp, Anders

Fachgebiete

• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein

Über Autor(innen)

Buchanan Steve :

Steve Buchanan is a Director, & Midwest Containers Services Lead on the Cloud Transformation/DevOps team with Avanade, the Microsoft arm of Accenture. He is an eight-time Microsoft MVP, and the author of six technical books. He has presented at tech events, including Midwest Management Summit (MMS), Microsoft Ignite, BITCon, Experts Live Europe, OSCON, and user groups. Steve is focused on transforming the position of IT into a driver of digital transformation through ITSM, DevOps, & CloudOps. He stays active in the technical community & enjoys blogging about his adventures in IT at www.buchatech.com.Beaumont Steve :

Steve Beaumont has worked for more years than he cares to admit within IT, starting with desktop support. He is now the Product Development Director of PowerONPlatforms and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks. His passion for everything about System Center, Azure and IT systems management reflects through all areas of his work, presentation and day-to-day life in the form of new and innovative solutions brought to market by PowerONPlatforms.Asp Anders :

Mr. Anders Asp reised in Sweden and was the Most Valuable Professional in Microsoft April 2011, April 2012, April 2013, April 2014 and April 2015. Gasser Dieter :

Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager. Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company. In 2010, he entered the systems management and automation market. With both his technical and managerial backgrounds, he has focused on Service Manager. Together with his colleagues, he delivers data center management, automation, and cloud solutions based on Microsoft System Center to customers all across Switzerland.Baumgarten Andreas :

Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years. With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe. In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.