Burden Outsourcing

A Practical Guide, Second Edition
2. Auflage 2021
ISBN: 978-1-78742-431-9
Verlag: Globe Law and Business
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 472 Seiten, EPUB

Outsourcing remains a global growth industry. New technologies and approaches have transformed the way in which services can be delivered with ever better service quality and lower cost, with robotic process automation (RPA) significantly reducing the numbers of supplier personnel required to deliver such projects, and the application of artificial intelligence tools dramatically improving some of the service outputs and outcomes. Now that the world is facing up to the impact of Covid-19 in terms of pressures on cost bases and the realisation that far more roles than previously understood can be effectively undertaken remotely, we can anticipate that there will be a further step change in the use of outsourcing as a core business strategy.

This book is the fully updated second edition of the key text on outsourcing written by the market-leading global technology and sourcing team at DLA Piper, one of the world's largest law firms. Writing from both a legal and commercial perspective, it considers the complete lifecycle of an outsourcing contract and the variety of legal and contractual issues that can arise in connection with such a project, from the initial genesis of the proposal to outsource all the way through the procurement process and onto post-contract signature contract management. In so doing, it also breaks down the core outsourcing contract into its constituent parts, explains the rationale for the relevant provisions (from both a customer and service provider perspective), and provides guidance as to current market practice, options and trends, including individual nuances relevant to particular jurisdictions.

The second edition also features new coverage of:
•The use of cloud 'backbones';
•New technologies such as RPA/artificial intelligence;
•Digital transformation;
•Data privacy; and
•Outsourcing in heavily regulated sectors.

Whether you are a user of outsourced services, an adviser on outsourcing projects or working with a service provider engaged in the provision of the outsourced services itself, this publication will provide you with an end-to-end guide to the outsourcing contracting process and the detailed terms to be considered and carefully negotiated.

Autoren/Hrsg.

Burden, Kit

Fachgebiete

• Rechtswissenschaften Wirtschaftsrecht Handels- und Gesellschaftsrecht Allgemeines Unternehmensrecht, Unternehmenskauf und -bewertung, M & A
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Outsourcing

Inhaltsverzeichnis

Part 1: Preparing to outsource

Introduction 7
Kit Burden
DLA Piper

State of the outsourcing market 11
Kit Burden
DLA Piper

Overview of the procurement, negotiation and delivery process 21
Kit Burden
DLA Piper

Part 2: Practical guidance and risks

Role of the client 47
Conor McEneaney
Mark Rasdale
DLA Piper

Overcoming practical perils and pitfalls 69
Paul Allen
DLA Piper

Multi-jurisdictional deals 85
Vinny Sanchez
DLA Piper

Service integration and management/multi-vendor projects 97
Gareth Stokes
DLA Piper

Different types of outsourced services 117
Mark Rasdale
DLA Piper

Part 3: Key provisions and issues

Due diligence and transition 131
Sami Rintala
DLA Piper

Services and service levels 145
Kristof De Vulder
DLA Piper

Charges and charging models 183
Kit Burden
Joris Willems
DLA Piper

Warranties and delivery commitments 199
Anne Friedman
DLA Piper

Confidentiality, intellectual property and data 221
John McKinlay
DLA Piper

Liability and indemnities 243
Nicholas Boyle
Clare Gregory
DLA Piper

Human resources and Acquired Rights Directive/Transfer of Undertakings (Protection of Employment) 259
Kai Bodenstedt
Clare Gregory
DLA Piper

Termination and step-in rights 275
Chloe Forster
DLA Piper

Assets and third-party contracts 299
Gregory Manter
DLA Piper

Governance, vendor management and dispute resolution 321
Simon Kenyon
DLA Piper

Renegotiations, retenders and reversibility 339
Jeanne Dauzier
Jonathan Rofé
DLA Piper

Part 4: Miscellaneous issues

Artificial intelligence in outsourcing 355
Nicholas Boyle
Gareth Stokes
DLA Piper

Data protection 387
Rachel de Souza
Ross McKean
Scott Thiel
DLA Piper

Regulated outsourcing 403
Duncan Pithouse
Jan Pohle
DLA Piper

Part 5: Regional views

Australia 413
Nicholas Boyle
DLA Piper

Belgium 417
Kristof De Vulder
Raf Schoefs
DLA Piper

China 423
Scott Thiel
DLA Piper

France 427
Jeanne Dauzier
Jonathan Rofé
DLA Piper

Germany 431
Jan Pohle
DLA Piper

Italy 439
Alessandro Ferrari
Filippo Grondona
Giacomo Lusardi
DLA Piper

Netherlands 443
Joris Willems
DLA Piper

United Arab Emirates/Middle East 447
Paul Allen
DLA Piper

United Kingdom 453
Kit Burden
DLA Piper

United States 457
Gregory Manter
DLA Piper

About the authors 461

About Globe Law and Business 471