Burstein / Holsapple Handbook on Decision Support Systems 2

Variations
2008
ISBN: 978-3-540-48716-6
Verlag: Springer Berlin Heidelberg
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 800 Seiten

Reihe: International Handbooks on Information Systems

As the most comprehensive reference work dealing with decision support systems (DSS), this book is essential for the library of every DSS practitioner, researcher, and educator. Written by an international array of DSS luminaries, it contains more than 70 chapters that approach decision support systems from a wide variety of perspectives. These range from classic foundations to cutting-edge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into ten major sections that novices and experts alike will refer to for years to come.

Autoren/Hrsg.

Burstein, Frada

Holsapple, Clyde

Holsapple, Clyde W.

Inhaltsverzeichnis

1;Preface;7
1.1;Impetus and Roots;7
1.2;Organization and Content;13
1.3;References;17
1.4;Acknowledgements;18
2;Table of Contents ;21
3;Contributors to Volume 2;30
4;PART VI Time and Space Issues for Decision Support;54
4.1;CHAPTER 37 Decision Support in Turbulent and High-Velocity Environments;55
4.1.1;1 Introduction;55
4.1.2;2 Decision Making in Turbulent and High-Velocity Environments;56
4.1.3;3 Managing the Five Tensions;57
4.1.4;4 Will Tensionitis Become a High-Velocity DSS Affliction?;65
4.1.5;References;66
4.2;CHAPTER 38 Supporting Decisions in Real-Time Enterprises: Autonomic Supply Chain Systems;70
4.2.1;1 Introduction;70
4.2.2;2 Supply Chains;71
4.2.3;3 Previous Research on Real-Time Enterprises;73
4.2.4;4 Technology to Support Supply Chain Decisions: Autonomic Supply Chains;76
4.2.5;5 Supply Chain Monitoring and Management: Examples;83
4.2.6;6 Summary and Extensions;85
4.2.7;Acknowledgements;86
4.2.8;References;86
4.3;CHAPTER 39 Decision Support for Emergency Situations;89
4.3.1;1 Introduction;89
4.3.2;2 A Model for Emergency Management Processes;90
4.3.3;3 DSS for Emergency Preparedness and Mitigation;92
4.3.4;4 DSS for Emergency Response;96
4.3.5;5 DSS for Emergency Recovery;101
4.3.6;6 Conclusion;105
4.3.7;Acknowledgements;108
4.3.8;References;109
4.4;CHAPTER 40 Geographic Information and Analysis for Decision Support;114
4.4.1;1 Introduction;114
4.4.2;2 GIS Software;116
4.4.3;3 Spatial Databases;117
4.4.4;4 Visualization;119
4.4.5;5 GIS Contribution to Decision Making;120
4.4.6;6 GIS Analysis;122
4.4.7;7 Applying GIS;124
4.4.8;8 Conclusion;125
4.4.9;References;125
4.5;CHAPTER 41 Support for Real-Time Decision Making in Mobile Financial Applications;129
4.5.1;1 Introduction;129
4.5.2;2 Mobile Decision Support;131
4.5.3;3 Real-Time Financial Decision Support;136
4.5.4;4 Mobile Accounts Management;138
4.5.5;5 Mobile Accounts Manager;145
4.5.6;6 Conclusions;147
4.5.7;Acknowledgements;148
4.5.8;References;148
4.6;CHAPTER 42 Context- Sensitive Decision Support Systems in Road Safety;155
4.6.1;1 Introduction;155
4.6.2;2 Context in Decision Making;157
4.6.3;3 Learning and Context-Based Decision Making;163
4.6.4;4 Conclusion;167
4.6.5;Acknowledgements;169
4.6.6;References;169
5;PART VII Scopes of Decision Support;172
5.1;CHAPTER 43 Personal Decision Support Systems;173
5.1.1;1 Introduction;173
5.1.2;2 The Place of Personal DSS in Decision Support History;174
5.1.3;3 The Nature of Personal DSS;176
5.1.4;4 The Evolutionary Development of Personal DSS;177
5.1.5;5 Two Case Studies of Personal DSS;179
5.1.6;6 Concluding Comments;188
5.1.7;References;189
5.1.8;Appendix;191
5.2;CHAPTER 44 Developing Practical Decision Support Tools Using Dashboards of Information;197
5.2.1;1 Introduction;197
5.2.2;2 Understanding the Concept of a Dashboard;198
5.2.3;3 Where Data Come from ... and What They Are Used for;202
5.2.4;4 A Case in Point—Good Food Limited;207
5.2.5;5 Conclusion;216
5.2.6;References;216
5.3;CHAPTER 45 Business Intelligence;220
5.3.1;1 Introduction;220
5.3.2;2 The Role of the Data Warehouse;222
5.3.3;3 Analytics;224
5.3.4;4 Software Implementations;229
5.3.5;5 Case examples;229
5.3.6;6 Recent Developments;232
5.3.7;7 People;234
5.3.8;8 What Still Needs to Be Done;235
5.3.9;9 Conclusions;236
5.3.10;References;237
5.4;CHAPTER 46 Competitive Intelligence Systems;239
5.4.1;1 Introduction;239
5.4.2;2 The CI Industry;240
5.4.3;3 Collecting CI Input and the CIS;240
5.4.4;4 The Role of Competitive Intelligence Systems;242
5.4.5;5 Qualitative Data and CISs;242
5.4.6;6 Additional Support;249
5.4.7;7 Ethics and the CIS;250
5.4.8;8 Conclusion;250
5.4.9;References;251
5.5;CHAPTER 47 Process- Based Decision Support;255
5.5.1;1 Introduction;255
5.5.2;2 Decision Versus Decision;256
5.5.3;3 Relationship Between Business Decision- Modeling and Business Process- Modeling Tools;261
5.5.4;4 Integration Model;264
5.5.5;5 Benefits of Process-Based Decision Support;272
5.5.6;6 Summary;276
5.5.7;References;277
5.6;CHAPTER 48 A Framework for Supporting Decisions in a Global Context – The Case of a Global DSS for Financial Planning;282
5.6.1;1 Introduction;282
5.6.2;2 Evolution of DSSs to Support Financial Planning;283
5.6.3;3 Characterizing the Decision Process within an International Context;287
5.6.4;4 Global Decision Support Systems Architecture in the International Arena;291
5.6.5;5 Discussion and Conclusions;297
5.6.6;References;298
6;PART VIII Developing and Managing Decision Support Systems;301
6.1;CHAPTER 49 On the Design Features of Decision Support Systems: The Role of System Restrictiveness and Decisional Guidance;302
6.1.1;1 Introduction;302
6.1.2;2 Premises;304
6.1.3;3 DSS Design Features and Decision-Making Behavior;308
6.1.4;4 System Restrictiveness;309
6.1.5;5 Decisional Guidance;322
6.1.6;6 Design Objectives and Philosophies of Change;329
6.1.7;7 Conclusion;329
6.1.8;Acknowledgements;330
6.1.9;References;330
6.2;CHAPTER 50 DSS Systems Analysis and Design: The Role of the Analyst as Change Agent;333
6.2.1;1 Introduction;333
6.2.2;2 Roles of the Systems Analyst;334
6.2.3;3 The Change Agent and Early DSSs;338
6.2.4;4 Designing a DSS from a Systems Analyst’s Point of View – A Dashboard Example;341
6.2.5;5 The Future of DSSs and the Programmable Web;343
6.2.6;6 Conclusion;347
6.2.7;References;348
6.3;CHAPTER 51 Evaluationof Decision Support Systems;353
6.3.1;1 Introduction;353
6.3.2;2 The Three-Faceted Approach to DSS Evaluation;354
6.3.3;3 The Sequential Approach to DSS Evaluation;357
6.3.4;4 The General Model of DSS Evaluation;362
6.3.5;5 Conclusion;364
6.3.6;References;365
6.4;CHAPTER 52 Planning a Portfolio of Decision Support Systems;368
6.4.1;1 Introduction;368
6.4.2;2 The Objectives of Information Systems Planning;369
6.4.3;3 The Planning Process;372
6.4.4;4 The Challenges of Planning;375
6.4.5;5 Conclusion: Success and Failure;381
6.4.6;References;382
6.5;CHAPTER 53 Decision Support System Evolution: Predicting, Facilitating, and Managing Knowledge Evolution;384
6.5.1;1 Introduction;384
6.5.2;2 DSS Evolution;385
6.5.3;3 Previous Research: Evolution of DSSs;391
6.5.4;4 Knowledge Evolution;396
6.5.5;5 Predicting and Facilitating Knowledge Evolution;398
6.5.6;6 Summary and Contributions;402
6.5.7;References;403
7;PART IX Decision Support Cases and Applications;407
7.1;CHAPTER 54 Systems for Supporting Operations Management Decisions;408
7.1.1;1 Introduction;408
7.1.2;2 Decision Support Systems for Long-Term OM Decisions;410
7.1.3;3 Decision Support Systems for Planning and Control of Operations;415
7.1.4;4 Decision Support Systems for Service Operations;423
7.1.5;5 Perspectives on Future Development;425
7.1.6;6 Conclusion;427
7.1.7;References;427
7.2;CHAPTER 55 Systems for Supporting Marketing Decisions;432
7.2.1;1 Introduction;432
7.2.2;2 Background;433
7.2.3;3 Marketing Decision Types and Problem-Solving Modes;435
7.2.4;4 Types of Systems to Support Marketing Management and Decision Making;437
7.2.5;5 Use and Perceived Success of Marketing Support Systems;439
7.2.6;6 Recent Published Work on Marketing DSSs;441
7.2.7;7 Conclusions;448
7.2.8;References;449
7.3;CHAPTER 56 Financial DSS: Systems for Supporting Investment Decisions;455
7.3.1;1 Introduction;455
7.3.2;2 Decision Support Systems;456
7.3.3;3 DSSs for Investment Decision Making;464
7.3.4;4 Conclusions;476
7.3.5;References;477
7.3.6;Further Reading on Portfolio Optimization:;478
7.3.7;Further Reading on Financial DSS:;478
7.4;CHAPTER 57 Flying High with Real-Time Business Intelligence;479
7.4.1;1 Introduction;479
7.4.2;2 Continental’s History;480
7.4.3;3 Real-Time BI Applications;484
7.4.4;4 Supporting First to Favorite with Technology;488
7.4.5;5 The Benefits of Intelligence;492
7.4.6;6 Lessons Learned;493
7.4.7;7 Putting the Work at Continental in a Decision Support Perspective;495
7.4.8;8 Conclusion;497
7.4.9;Acknowledgements;497
7.4.10;Appendix A. Honors and Awards;497
7.4.11;References;498
7.5;CHAPTER 58 Decision Support for Security: A Mixed Reality Approach to Bioterror Preparedness and Response;499
7.5.1;1 Introduction;499
7.5.2;2 Living Laboratory Concept;500
7.5.3;3 Experimentation;511
7.5.4;4 Results;512
7.5.5;5 Conclusions;514
7.5.6;6 Future Work;514
7.5.7;Appendix A. Equations ;515
7.5.8;Acknowledgements;517
7.5.9;References;517
7.6;CHAPTER 59 DSS in Healthcare: Advances and Opportunities;518
7.6.1;1 Introduction;518
7.6.2;2 Areas of DSS Contribution;519
7.6.3;3 The Future of DSSs in Healthcare;527
7.6.4;4 Research Questions in Healthcare DSSs;528
7.6.5;Acknowledgements;528
7.6.6;References;528
7.7;CHAPTER 60 Decision Support Systems in Forest Management;533
7.7.1;1 Introduction;533
7.7.2;2 Major Systems;535
7.7.3;3 General Classes of Systems;553
7.7.4;4 Decision Support for Conserving Biodiversity;555
7.7.5;5 Discussion and Conclusions;555
7.7.6;Endnotes;557
7.7.7;Acknowledgements;557
7.7.8;References;558
7.8;CHAPTER 61 DSS Experiences in South America;568
7.8.1;1 Introduction;568
7.8.2;2 A DSS for Solid-Waste Collection Operational Planning;570
7.8.3;3 A Decision Support System for Forest Planning in Southern Brazil;577
7.8.4;4 Conclusion;586
7.8.5;References;588
7.8.6;Appendix A. The Forest Harvest Scheduling Model Formulation;590
7.9;CHAPTER 62 DSS Experience in Africa – Cases from Egypt;591
7.9.1;1 Introduction;591
7.9.2;2 Government Decision-Making Processes;593
7.9.3;3 Information and Decision Support Center (IDSC);595
7.9.4;4 DSS Cases from Egypt;599
7.9.5;5 Lessons Learnt;606
7.9.6;6 Conclusion;608
7.9.7;References;608
7.9.8;Terms;611
7.10;CHAPTER 63 Evolution of Knowledge Management Towards Enterprise Decision Support: The Case of KPMG;613
7.10.1;1 Introduction;613
7.10.2;2 How Important is Knowledge Management for Professional Service Firms?;615
7.10.3;3 K-Web, D-Web, U-Know, …;618
7.10.4;4 Was There a Need for a Globally Integrated Knowledge Management System?;619
7.10.5;5 K-World;621
7.10.6;6 Spinning Off K-World (Turillo 2001);628
7.10.7;7 The New Company and Product (Avishai 2001);630
7.10.8;8 Planned IPO for Cering Dropped;631
7.10.9;9 Emerging Issues;631
7.10.10;10 Summary;636
7.10.11;Acknowledgements;636
7.10.12;References;637
8;PART X Decision Support Horizons;641
8.1;CHAPTER 64 Compositional Enterprise Modeling and Decision Support;642
8.1.1;1 Introduction;642
8.1.2;2 Traditional Knowledge Management Approaches and Limitations;644
8.1.3;3 Three-Tier Computing Structure for Enterprise Modeling and Decision Support;645
8.1.4;4 The Organizational Knowledge Base;646
8.1.5;5 Interconnecting Knowledge;658
8.1.6;6 Model Selection and Model Integration;661
8.1.7;7 Conclusion;663
8.1.8;References;664
8.2;CHAPTER 65 Information Technology Support for Inquiring Organizations;668
8.2.1;1 Introduction;668
8.2.2;2 Decision Making, Organizational Learning, and Knowledge Management;669
8.2.3;3 A Review of Inquiring Systems;671
8.2.4;4 Summary;679
8.2.5;References;679
8.3;CHAPTER 66 Towards Decision Support for Participatory Democracy;682
8.3.1;1 Introduction;682
8.3.2;2 Theories, Processes, and Mechanisms for Participatory Democracy;684
8.3.3;3 Support for Participatory Instruments;689
8.3.4;4 Decision Support Framework for Participatory Democracy;695
8.3.5;5 Support Functions in Participatory Democracy;701
8.3.6;6 PARBUD: A System to Support E-participatory Budget Elaboration;707
8.3.7;7 Discussion;709
8.3.8;Acknowledgements;710
8.3.9;References;710
8.4;CHAPTER 67 The Internet and DSS – Massive, Real-Time Data Availability Is Changing the DSS Landscape;717
8.4.1;1 Introduction;717
8.4.2;2 DSS and Online Auctions;719
8.4.3;3 DSS and e-Retailers;721
8.4.4;4 Piracy and Intellectual Property Rights;722
8.4.5;5 Concluding Remarks;725
8.4.6;Acknowledgements;726
8.4.7;References;726
8.5;CHAPTER 68 Information Visualization for Decision Support;728
8.5.1;1 Introduction;728
8.5.2;2 Information Visualization: Concept, History, and Theoretical Foundation;729
8.5.3;3 Information Visualization vs. Decision Support;732
8.5.4;4 Related Information Visualization Technologies and Applications;735
8.5.5;5 Evaluating Visualization Systems for Decision Support;742
8.5.6;6 Summary and Discussion;745
8.5.7;References;745
8.6;CHAPTER 69 The Decision Hedgehog for Creative Decision Making;752
8.6.1;1 Introduction: Proceduralizing Context in a Decision- Spine;752
8.6.2;2 The Decision Spine;754
8.6.3;3 The Decision Hedgehog;759
8.6.4;4 Story Telling that Nurtures the Decision Hedgehog;762
8.6.5;5 Case Study: Application of GDACS Within a Flexible Learning Environment;765
8.6.6;6 Implications for Group Decision and Communication Support;768
8.6.7;7 Conclusion;769
8.6.8;References;770
8.7;CHAPTER 70 Creativity Support Systems;774
8.7.1;1 Introduction;774
8.7.2;2 Creativity and the Creative Process;775
8.7.3;3 Conclusion;783
8.7.4;References;784
8.8;CHAPTER 71 Systems for Strategic Learning;788
8.8.1;1 Introduction;788
8.8.2;2 Data Mining and Supervised Learning Paradigm – Strategic Learning;789
8.8.3;3 Economic Machine Learning – Utility-Based Data Mining;790
8.8.4;4 Strategic Learning;792
8.8.5;5 Strategic Learning – Future Research Topics;801
8.8.6;References;803
9;Keyword Index;806