Integrating E-Business Models for Government Solutions

Citizen-Centric Service Oriented Methodologies and Processes
Erscheinungsjahr 2011
ISBN: 978-1-60566-240-4
Verlag: Information Science Reference

Buch, Englisch, 337 Seiten, HC gerader Rücken kaschiert, Format (B × H): 221 mm x 286 mm, Gewicht: 1114 g

Reihe: Advances in Electronic Government Research (AEGR) Book Series

The expectations of citizens in delivery of services by government institutions have increased over the last decade. Although, governments all over the world are involved in transforming methodologies and processes to satisfy their stakeholders, still there are problems which are causing distress and waste of valuable resources. ""Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes"" provides a unique collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to scholars, researchers, and academic institutions, this book will enable readers to examine current issues and promote research initiatives to improve service delivery in e-government.

Autoren/Hrsg.

Chhabra, Susheel

Kumar, Muneesh

Inhaltsverzeichnis

Citizen-centric services for government; Citizens e-readiness; Collaborative e-government networks; CRM in e-government; Electronic government website usability; E-participation in local government decision making; Government transformation; Integrated e-business models for government solutions; Integrated service delivery; Interoperability in e-government; Knowledge management security requirements for e-government; Organizationally enabled e-government enterprise architecture; Security aware development of e-government systems; Service oriented methodologies and processes"".