E-Book, Englisch, 192 Seiten, Format (B × H): 156 mm x 234 mm
Changing Publics and Changing Public Services
E-Book, Englisch, 192 Seiten, Format (B × H): 156 mm x 234 mm
ISBN: 978-1-84787-864-9
Verlag: SAGE Publications
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Introduction
Changing Times
Perspectives on the Citizen-Consumer
Public Service Reform
The Rise of the Citizen-Consumer
Delivery Problems? Consumerism and Institutional Variation
Unstable Encounters
Users, Staff and Services
Managing Consumerism
From Policy to Practice
Sites of Strain
Consumerism and Public Services
What's in a Name? In Search of the Citizen-Consumer
Beyond the Citizen-Consumer