Click / Duening Business Process Outsourcing

The Competitive Advantage
1. Auflage 2004
ISBN: 978-0-471-70097-5
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 242 Seiten, E-Book

Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage.
This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations.
* Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative.
* Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.

Autoren/Hrsg.

Click, Rick L.

Duening, Thomas N.

Inhaltsverzeichnis

Foreword.
Preface.
Acknowledgments.
PART ONE: BPO Overview.
CHAPTER 1: What Is So Revolutionary about BPO?
CHAPTER 2: Who Is Using BPO and How?
PART TWO: To BPO or Not to BPO?
CHAPTER 3: Identify and Select the BPO Opportunity.
CHAPTER 4: Identify and Manage the Costs of BPO.
PART THREE: BPO Vendor Selection.
CHAPTER 5: Identify and Select a BPO Vendor.
CHAPTER 6: BPO Contracts.
PART FOUR: Executing an Outsourcing Project.
CHAPTER 7: Managing the BPO Transition.
CHAPTER 8: Managing the Buyer-Vendor Relationship.
CHAPTER 9: Infrastructure Considerations and Challenges.
CHAPTER 10: Business Risks and Mitigation Strategies.
PART FIVE: The Future of BPO.
CHAPTER 11: Future Potential for BPO.
Endnotes.
Index.

Über Autor(innen)

RICK L. CLICK is the CEO of American Outsourcing Group, LLC(www.aogusa.net), a Houston-based business process outsourcingconsulting firm.
THOMAS N. DUENING is Assistant Professor of Management at theUniversity of Houston-Downtown, and President of INSYTEBusiness Research Group (www.insytebrg.com).