Clifford SIAM/MSI

An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
1. Auflage 2016
ISBN: 978-1-84928-853-8
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 62 Seiten

A handy pocket guide to service integration and management (SIAM) IT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by internal IT personnel. Historically, IT organisations have outsourced their service provision to a single managed service provider. In today’s competitive marketplace, however, many are focusing on their core activities and relying on the support of a multi-sourcing model. SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explores the various characteristics of this IT operating model. Product overview In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains: - the merits of a multi-sourced approach to outsourcing service towers
- the benefits of multi-sourcing contracts with service providers for specified towers
- how to align multi-sourced services
- the challenges of using a multi-sourced model
- how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)
- the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each
- aggregating service-level performance
- a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.
If you’re thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions. Buy now for a handy pocket guide to SIAM. Order your copy today. About the author David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL®, service agreements and international standards. He also initiated, and contributed to the development and assisted with the promotion of EXIN’s IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).

Autoren/Hrsg.

Clifford, David

Weitere Mitwirkende

Williams, Malk

Fachgebiete

• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein

Inhaltsverzeichnis

1: Types of Outsourcing 2: Moving from the Traditional MSP Model 3: Sourcing Market Trends 4: Determining the Governance and IT Operating Model 5: Types of Service Integration Models 6: Aggregating Service Level Performance 7: Multi-sourcing RFP Approach 8: Transition Stage 9: Looking Further into the Future 10: Abbreviations Used/Glossary

Über Autor(innen)

Clifford David:
David Clifford is recognised as one of the world’s leading authorities on ISO/IEC 20000. He is a regular speaker at international events managed by organisations such as the itSMF and EXIN. David is the author of the itSMF International endorsed publication, Implementing ISO/IEC 20000 – the roadmap. He assisted the itSMF in establishing their certification scheme for ISO/IEC 20000, now owned by APMG International, including auditing the auditors on their behalf. He has also been the prime consultant supporting the initiation and development of the EXIN service management qualification programme aligned with ISO/IEC 20000. His knowledge, experience and contribution to the service management industry have been formally recognised by the award of the highest credential of ‘Fellow’ within itSMFI’s The priSM Institute®. David is also the global vice-president for priSM®. David has worked in the arena of business, IT applications and ITSM, supporting multi-billion dollar initiatives on a global scale. He is an Executive Consultant at enterprise-DNA Limited, a global consultancy and training company.David Clifford is a Director at Pace Harmon, an international advisory firm headquartered in the United States of America. Pace Harmon supports clients in their most critical outsourcing, technology sourcing, service and program optimisation, and transformation programs. David has written and contributed to a number of publications in the ITSM space, including ITIL®, service agreements and international standards. He also initiated, contributed to the development and assisted with the promotion of EXIN’s ITSM qualification programme based on ISO/IEC 20000. He is a former President of itSMF International’s priSM credentialing programme that has now been superseded by the AXELOS Limited credentialing programme. He is currently Chair of the BSI committee on IT governance (ISO/IEC 38500) and contributes to the development of the ITSM standard (ISO/IEC 20000) and BPO for the IT Enabled Services standard (ISO/IEC 30105). He holds the O-1 visa granted by the US Government that is reserved for those who have reached the top of their field.