E-Book, Englisch, 264 Seiten
Reihe: Markt- und Unternehmensentwicklung Markets and Organisations
Daiberl Driving Networked Service Productivity
1. Auflage 2020
ISBN: 978-3-658-29580-6
Verlag: Springer
Format: PDF
Kopierschutz: 1 - PDF Watermark
E-Book, Englisch, 264 Seiten
Reihe: Markt- und Unternehmensentwicklung Markets and Organisations
ISBN: 978-3-658-29580-6
Verlag: Springer
Format: PDF
Kopierschutz: 1 - PDF Watermark
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.
