D'Atri / Cabiddu Management of the Interconnected World

ItAIS: The Italian Association for Information Systems
1. Auflage 2010
ISBN: 978-3-7908-2404-9
Verlag: Physica-Verlag
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 535 Seiten

* Joey F. George I was honored to be asked to open the VI Conference of the Italian Chapter of the Association for Information Systems (ItAIS), held in Olbia, on the Costa Smeralda of Sardinia, Italy, in October 2009. Over 90 research papers were presented over two days, and over 120 people attended the conference. Each day, five par- lel sessions featured papers on diverse information systems topics. Session themes included Information and Knowledge Management; Organizational Change and Impact of ICT; IS Quality, Metrics and Impact; E-Justice and Ethics of Information Systems; Information Systems Development and Design Methodo- gies; E-Services in Public and Private Sectors; Innovation Transfer of IT Research Projects; the Strategic Role of Information Systems; Accounting Management and Information Systems; Human Computer Interaction; and Emerging Issues in a Globalized and Interconnected World. The majority of attendees were from Italy, which would be expected for a meeting of the Italian Chapter of AIS. However, as much as 30% of participants came from elsewhere, from other parts of Europe to be sure, but also from as far away as Nigeria, Mexico and Australia. That the conference was so decidedly international provides support for the 2009 con- rence theme, 'Achieving Fusion in the Interconnected World. ' Amid lively d- cussion and intellectual exchanges, professional networks were extended well beyond the Costa Smeralda and new connections and friendships were made.

Autoren/Hrsg.

D'Atri, Alessandro

Cabiddu, Francesca

Inhaltsverzeichnis

1;Foreword;5
2;Table of Contents;7
3;Introduction;13
4;Part I E-Services in Public and Private Sector;15
4.1;Open Innovation in Research Libraries-Myth orReality?;17
4.1.1;Introduction;17
4.1.2;Theoretical Background;18
4.1.3;Research Method;19
4.1.4;Roskilde University Library (RUB);20
4.1.5;Analysis and Results;20
4.1.5.1;Competitors and Governmental Agencies;21
4.1.5.2;Users in E-service Innovation;22
4.1.6;Discussion, Conclusions and Limitations;22
4.1.7;References;23
4.2;News as a Service: Adoption of Web 2.0 by Online Newspapers;25
4.2.1;Context of the Study;25
4.2.2;The Survey Methodology;26
4.2.3;Survey Data;28
4.2.4;Discussion and Outlook;30
4.2.5;References;32
4.3;Citizens Participation in Public Decisions: The Open Source Role;34
4.3.1;Introduction;34
4.3.2;Background and Literature Review;35
4.3.3;Research Method;37
4.3.4;Data Collect;37
4.3.4.1;The Conferences;37
4.3.4.2;The Web Site Analysis;38
4.3.4.3;The Questionnaire;38
4.3.5;Conclusion;40
4.3.6;References;41
4.4;A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration;42
4.4.1;Introduction;42
4.4.2;A Perspective on Document Digitization;43
4.4.3;A Dynamic Analysis of the Digitization Process;44
4.4.4;Methodological Approach;44
4.4.5;The Causal Relationships Diagrams;45
4.4.6;A System Dynamic Based Digitization Process Model;46
4.4.7;Analysis of Simulation Results;47
4.4.8;Conclusions;48
4.4.9;References;49
4.5;ICTs in an Ageing Society: An Overview of Emerging Research Streams;50
4.5.1;Demographic Change, New Needs;50
4.5.2;Research Question;51
4.5.3;Literature Search Method;52
4.5.4;Literature Search;53
4.5.5;Literature Search Outcomes;54
4.5.6;Conclusions and New Research Agenda;56
4.5.7;References;57
4.6;Analyzing the Structure and Complexity of a Service Provision Network: Potential Applications to Network Assessment;58
4.6.1;Introduction;58
4.6.2;Modeling Services as Networks;59
4.6.3;Measuring Service Network Complexity;60
4.6.4;A Practical Example;61
4.6.5;Conclusions and Outlook;65
4.6.6;References;65
4.7;Biometric Authentication and Authorization Infrastructures in Trusted Intra-Organizational Relationships;66
4.7.1;Introduction;66
4.7.2;Theoretical Framework;68
4.7.2.1;Research Design: Trust Definitions and Trust Conceptual Model;68
4.7.3;Biometric AAIs Within an Organization;69
4.7.4;Conclusions and Future Work;71
4.7.5;References;72
4.8;Reshaping eGovernment Through Institutional Agents;74
4.8.1;Introduction;74
4.8.2;Related Literature;75
4.8.3;Commentary;77
4.8.4;Intermediaries as Institutional Agents;78
4.8.5;Implications and Conclusions;79
4.8.6;References;81
4.9;Patent Information System in R&D Strategies: Tasks, Techniques and On-line Search Tools;82
4.9.1;The Emergence of a Pro-patent Era: Implications for Information Systems;82
4.9.2;Patent Analysis for R&D Strategies: A Process View;83
4.9.2.1;R&D Planning;84
4.9.2.2;Technology Planning;85
4.9.2.3;Product Planning;85
4.9.2.4;Market Planning;85
4.9.3;Getting Patent Information: On-line Patent Search Tools;86
4.9.4;Concluding Remarks;88
4.9.5;References;88
5;Part II Organizational Change and Impact of IT;90
5.1;ERP Acceptance: The Role of Affective Commitment;93
5.1.1;ERP Acceptance and Affective Commitment;93
5.1.2;Research Model and Hypotheses;94
5.1.3;Research Methodology;96
5.1.3.1;Sample and Procedure;96
5.1.3.2;Measurements;96
5.1.3.3;Results;96
5.1.4;Discussion;98
5.1.5;Conclusions;99
5.1.6;References;100
5.2;Individual Readiness for Change in the Context of Enterprise Resource Planning System Implementation;101
5.2.1;Introduction;101
5.2.2;Theoretical Framework;102
5.2.2.1;Factors Influencing RFC in the ERP Context;102
5.2.3;Method;105
5.2.3.1;Research Design and Measurements;105
5.2.3.2;Data Analysis;105
5.2.4;Discussion and Implications;107
5.2.5;References;107
5.3;Changing Spaces for Social Learning in ERP Implementation: A Situational Analysis;109
5.3.1;Research Approach;109
5.3.2;From the “Steering Committee” (1998–2002) to the “Key Users” 2002–2005) Time Period;110
5.3.3;Conclusions;114
5.3.4;References;115
5.4;A Planning-Oriented Approach for ERP Implementation in SMEs;117
5.4.1;Introduction;118
5.4.2;The Methodological Approach;119
5.4.3;Case Study and Results;122
5.4.4;Discussion and Conclusion;123
5.4.5;References;124
5.5;Motivators and Inhibitors to IT Infusion in Tourism SMEs;125
5.5.1;Introduction;125
5.5.2;SME Use of Technology and IT Infusion;126
5.5.3;Research Method and Context;127
5.5.4;Findings;128
5.5.5;Discussion;130
5.5.6;Conclusions and Future Research;131
5.5.7;References;131
5.6;The Utilization of Information Systems Security in SMEs in the South East of Ireland;133
5.6.1;Introduction;133
5.6.2;Research Motivations and Objectives;135
5.6.3;Methodology;135
5.6.4;Sample Characteristics;136
5.6.5;Research Findings;136
5.6.6;Conclusion;138
5.6.7;References;139
5.7;Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies;141
5.7.1;Introduction;141
5.7.2;Theoretical Foundation;142
5.7.2.1;Management of Innovations;142
5.7.2.2;Fundamentals of ITSM;143
5.7.3;Methodology;143
5.7.4;Results;144
5.7.4.1;ITSM Adoption;144
5.7.4.2;Innovation Management Implementation;145
5.7.4.3;Link Between ITSM and Innovation Management;145
5.7.5;Discussion;146
5.7.6;Conclusion;147
5.7.7;References;148
5.8;Technological and Organizational Structures: A Case of Adaptation in the Archaeological Sector;149
5.8.1;Introduction;149
5.8.2;Theoretical Framework;150
5.8.3;Research Methodology;151
5.8.4;Case Description;152
5.8.5;Discussion on the Findings;155
5.8.6;Conclusions and Limitations;156
5.8.7;References;156
5.9;Organizational Readiness and Success of the EHR-S Adoption;157
5.9.1;Introduction;157
5.9.2;The “Organizational Readiness”: A Literature Review;158
5.9.3;Organizational Readiness’ and Success of EHR-S Adoption: The Proposed Framework;159
5.9.3.1;The Organizational Readiness Dimensions;160
5.9.3.2;The Relationship Between Organizational Readiness and Project Outcomes;161
5.9.3.3;The Definition of “Success” in EHR-S Adoption;162
5.9.4;Conclusions and Future Works;163
5.9.5;References;164
6;Part III Information and Knowledge Management;165
6.1;Toward a Flexible Data Management Middleware for Wireless Sensor Networks;168
6.1.1;Introduction;168
6.1.2;Related Work;169
6.1.3;A Flexible Data Management Middleware;171
6.1.4;Application Scenarios and Concluding Remarks;174
6.1.5;References;175
6.2;Semantic-Enriched Data Mining Techniquesfor Intensional Service Representation;177
6.2.1;Introduction;177
6.2.2;Web Service Representation;179
6.2.3;Data Mining Application to Web Service Representation;181
6.2.4;Preliminary Experimental Results;182
6.2.5;Conclusion and Future Work;183
6.2.6;References;184
6.3;Semantic Search of Distributed Information and Knowledge;185
6.3.1;Introduction;185
6.3.2;Reference Scenario;186
6.3.3;The SELF-SERVICE Methodology;187
6.3.3.1;Semantic Service Description;187
6.3.3.2;Semantic Links Definition;188
6.3.3.3;Change Management;189
6.3.3.4;SELF-SERVICE Selection;190
6.3.4;Related Work;191
6.3.5;Conclusions;192
6.3.6;References;192
6.4;Exploring Strategic Indexes by Semantic OLAP Operators;194
6.4.1;Introduction;194
6.4.2;System Overview;196
6.4.3;The Semantic Annotation Model;197
6.4.4;Semantic OLAP Operators;198
6.4.5;Conclusion;201
6.4.6;References;201
6.5;Automatic Definition of KDD Prototype Processes by Composition;202
6.5.1;Introduction;202
6.5.2;KDD Ontology;203
6.5.3;Algorithm Matching;205
6.5.4;Related Works;208
6.5.5;Conclusion;209
6.5.6;References;209
6.6;Social Validation in the Ontology Evolution Process;210
6.6.1;Introduction;210
6.6.2;Related Works;211
6.6.3;The Ontology Evolution Process;212
6.6.4;The Consensus Process;213
6.6.4.1;The Community of Interest;213
6.6.4.2;How to Reach Consensus;214
6.6.4.3;Case Study: The Evolution of an Ontology on Semantic Technologies;215
6.6.5;Conclusions;215
6.6.6;References;217
6.7;A Logical Approach to Context-Aware Databases;219
6.7.1;Introduction;219
6.7.2;A Data Model with Contexts;220
6.7.3;Querying Contextual Data;224
6.7.4;Related Work;225
6.7.5;Conclusion;226
6.7.6;References;226
6.8;Uncertainty in Data Integration Systems: Automatic Generation of Probabilistic Relationships;228
6.8.1;Probabilistic Automatic Annotation in a Data Integration System;229
6.8.2;PWSD;231
6.8.2.1;Uncertainty in Disambiguation – The Use of the Dempster-Shafer Theory;231
6.8.3;From Annotation to Probabilistic Relationship Discovering;233
6.8.4;Evaluation: Experimental Result;234
6.8.5;Conclusions and Future Work;235
6.8.6;Reference;235
6.9;The iCoord Knowledge Model for P2P Semantic Coordination;236
6.9.1;Introducion;236
6.9.2;P2P Semantic Coordination with iCoord;237
6.9.3;The iKM Knowledge Model;238
6.9.4;The Peer Knowledge Layer;239
6.9.5;The Collective Knowledge Layer;240
6.9.6;The Collective Peer Knowledge Layer;241
6.9.7;Usage of an iKM Knowledge Repository;242
6.9.8;Concluding Remarks;243
6.9.9;References;243
7;Part IV e-Justice;244
7.1;Measuring the Performance of Italian Courts: The Role of IS Success;247
7.1.1;Introduction;247
7.1.2;PMS in Non-profit Organizations;248
7.1.3;Information System Success;249
7.1.4;The Proposed Research Model;250
7.1.5;Conclusion and Future Perspectives;253
7.1.6;References;253
8;Part VThe Strategic Role of Information Systems;255
8.1;Information Systems Security and End-User Consciousness – A Strategic Matter;257
8.1.1;The Theoretical Framework;257
8.1.2;The Method;258
8.1.3;The Approach;258
8.1.4;Enhancing Consciousness;260
8.1.5;The Prescriptive Nature of Security;262
8.1.6;Communication and Enhanced User Consciousness – The Strategic Issue;262
8.1.7;References;263
8.2;The Simulation by Second Life of SMEs Start Up: The Case of New Fashion Perspectives;265
8.2.1;The Use of Virtual Reality in Business Management;265
8.2.2;The Methodological Approach;267
8.2.3;The Case of New Fashion Perspectives;268
8.2.4;Conclusions;271
8.2.5;References;271
8.3;Web Reputation Management Systems as Strategic Tools;273
8.3.1;Introduction;273
8.3.2;Theoretical Framework;274
8.3.3;Method, Case Description and Discussion;275
8.3.4;Conclusions and Suggestions for Future Research;278
8.3.5;References;279
8.4;IS, Organization and Strategy: Convergence or Divergence? A Meta-Analysis;281
8.4.1;Research Aim and Theoretical Background;281
8.4.2;Intersection Between IS, Organization and Strategy: A Meta-Analysis;282
8.4.2.1;Research Questions;282
8.4.2.2;Research Method;282
8.4.3;Results;283
8.4.3.1;Research Topics;284
8.4.3.2;Research Issues;284
8.4.3.3;Cross Issues and Theoretical Perspectives with Organization and Strategy Disciplines;285
8.4.3.4;Research Methods;286
8.4.4;IS, Organization and Strategy: Two Way Ticket;287
8.4.4.1;Limits and Future Research;287
8.4.5;References;287
8.5;The Strategic Role of Business Intelligence Systems: An Assessment Model;289
8.5.1;Introduction;289
8.5.2;Business Intelligence Systems and Their Strategic Role;290
8.5.3;Clark’s et al. Model;290
8.5.4;The Multiple Case Study;292
8.5.5;Conclusions, Limits and New Research Proposals;294
8.5.6;References;294
8.6;Learning from a Wrong Consumer Perception: Bridging the Gap Between Created Value and Perceived Value;297
8.6.1;Introduction;297
8.6.2;Literature Review;298
8.6.3;Method;300
8.6.4;Conclusion;302
8.6.5;References;303
8.7;Supply Chain Coordination and IT: The Role of Third Party Logistics Providers;305
8.7.1;Introduction;305
8.7.2;Literature Review;306
8.7.3;Methodology;307
8.7.4;Case Description: The Laziale-Interlaziale Logistic Group;307
8.7.5;Case Analysis: Discussion and Implications;309
8.7.6;References;311
8.8;Generating Knowledge by Combining Prediction Models with Information Technology;313
8.8.1;The Role of Knowledge Based Decision Support Systems Versus Knowledge Generating Decision Support Systems;313
8.8.2;An Application Area of Knowledge Generating Decision Support System: Prediction and Planning Model;314
8.8.3;An Application Area of Knowledge Generating Decision Support Systems: Variance Analysis Model;315
8.8.4;Conclusions;317
8.8.5;References;319
9;Part VI IS Quality, Metrics and Impact;321
9.1;From IT Compliance Cost to IT Governance Benefits: An Italian Business Case;322
9.1.1;Compliance View and Governance View;322
9.1.2;The Benefits of IT Governance and Compliance;324
9.1.3;IT Compliance and Governance Implementation;326
9.1.4;Conclusion;328
9.1.5;References;329
9.2;The Evaluation of Information Systems: Lessons Learned from Practice;330
9.2.1;Introduction;330
9.2.2;Theoretical Framework and Methodology;331
9.2.3;Action Research Projects;332
9.2.4;Discussion;333
9.2.4.1;IS Variables;333
9.2.4.2;Relational Variables;335
9.2.5;Limits and Further Research;336
9.2.6;References;336
9.3;Towards a Classification of Maturity Models in Information Systems;338
9.3.1;Introduction;338
9.3.2;Definition of Maturity Models in IS;339
9.3.3;Research Design;340
9.3.4;Proposition of a Classification System;340
9.3.4.1;General Model Attributes;342
9.3.4.2;Maturity Model Design;342
9.3.4.3;Maturity Model Use;343
9.3.5;Conclusion;344
9.3.6;References;345
10;Part VII Information Systems Development and Design Methodologies;346
10.1;Web 2.0 Applications: Model-Driven Tools and Design;348
10.1.1;Introduction;348
10.1.2;The Design Process;350
10.1.3;The Bluedeep Framework;351
10.1.4;A Real Industrial Project;353
10.1.5;Conclusions;355
10.1.6;References;355
10.2;Design of Information Systems Integration as Research Intervention: A Case Study;356
10.2.1;Introduction;356
10.2.2;GovQual at a Glance;358
10.2.3;The Methodology: Interventions at a Glance;359
10.2.4;Information Systems Integration at the Tunisian Ministry of Agriculture and Hydraulic Resources;360
10.2.5;Conclusion and Future Work;362
10.2.6;References;363
10.3;Professional Desire, Competence and Engagement in IS Context;364
10.3.1;Professional Desire and Will;364
10.3.2;Engagement and Competence;368
10.3.3;References;370
11;Part VIII Human Computer Interaction;372
11.1;From User Practice to ERP Customization: Reversing the Process;374
11.1.1;Introduction;374
11.1.2;A Multi-Facet Approach to ERP Customization;376
11.1.3;User-System Dialogue Specification;376
11.1.4;Participatory Design Methodology;379
11.1.5;Conclusion;380
11.1.6;References;381
11.2;A User Study on How to Render Criticality in Interfaces that Visualize Process Maps;383
11.2.1;Process-Oriented Access to Organizational Documents;383
11.2.2;The Process Panel of the ProDoc System;385
11.2.3;The User Study on Criticality Visualization;386
11.2.3.1;Method;386
11.2.3.2;Results;388
11.2.4;Discussion and Conclusions;389
11.2.5;References;390
11.3;A Design Patterns Catalog for Web-Based Emergency Management Systems;391
11.3.1;Introduction;391
11.3.2;Pattern Mining Process;392
11.3.3;The Catalog of WEMS Design Patterns;394
11.3.4;Using the Catalog;396
11.3.5;Conclusions and Future Work;397
11.3.6;References;398
11.4;Transforming Legacy Systems into User-Centred Web Applications;399
11.4.1;Introduction;399
11.4.2;The Legacy System Transformation Problem;401
11.4.3;From Legacy System to User-Centered Web Application;402
11.4.4;Conclusions;404
11.4.5;References;405
11.5;VALUTA: A Tool to Specify and Verify Interactive Visual Applications;406
11.5.1;Introduction;406
11.5.2;Formal Evaluation of Usability;408
11.5.3;The VALUTA Tool;410
11.5.4;Conclusions;412
11.5.5;References;413
11.6;Dynamic User Modeling for Personalized Advertisement Delivery on Mobile Devices;414
11.6.1;The Issue of Advertising in Ubiquitous Environments;414
11.6.1.1;The Mobile Advertising World;416
11.6.2;A Dynamic User Model for Personalized Ads Delivery;417
11.6.2.1;Long-Term User Interest Frameworks;417
11.6.2.2;Short Term User Interest Framework;419
11.6.3;Conclusion and Future Work;420
11.6.4;Appendix: The Vector Space Model;421
11.6.5;References;421
12;Part IX Emerging Issues in a Globalized and Interconnected World;422
12.1;Respecting the Deal: How to Manage Co-opetitive Actors in Open Innovation;424
12.1.1;Introduction: Problem Identification;424
12.1.2;The Objectives of the Solution;426
12.1.3;Design and Development;427
12.1.4;Instantiation of the Artifact;429
12.1.5;A First Evaluation;430
12.1.6;Discussion and Conclusions;430
12.1.7;References;431
12.2;The Role of ICT in Clinical Risk Management: First Evidence from an Italian Experience;432
12.2.1;ICT and Clinical Risk Management;432
12.2.2;First Evidence from an Ongoing Experience;434
12.2.3;Conclusions;438
12.2.4;References;439
12.3;Information Systems and Service Research: A Co-citation Analysis;440
12.3.1;Introduction;440
12.3.2;Methodology;441
12.3.3;Analysis;443
12.3.4;Conclusion;446
12.3.5;References;447
12.4;The Cross-Level Antecedents of Dynamic Capabilities Development: The Case of Network Exploitation Capability;448
12.4.1;Introduction;448
12.4.2;Theoretical Framework;449
12.4.3;Definition of Network Exploitation Capability;450
12.4.4;Theoretical Model;451
12.4.4.1;Individual Antecedent of NEC;452
12.4.4.2;Organizational Antecedent of NEC;453
12.4.5;Conclusions and Future Research;454
12.4.6;References;454
13;Part X IS Theory and Research Methodologies;456
13.1;Learning Computer Supported Collaborative Problem Solving: A Case Study in Postgraduate Education;457
13.1.1;Collaborative Problem Solving in Higher Education;457
13.1.2;CoFFEE Supported Collaborative Problem-Solving;458
13.1.3;CoFFEE in the DAOSan Masters Degree;460
13.1.3.1;The Context;460
13.1.3.2;Example of CoFFEE Sessions of Argumentative Discussion;461
13.1.3.3;Session Analysis;462
13.1.4;Conclusions;464
13.1.5;References;464
14;Part XI Accounting Management and Information Systems;465
14.1;ICT and Procurement: The E-sourcing Systems of an Italian Bank Group;467
14.1.1;Introduction;467
14.1.2;E-sourcing;468
14.1.2.1;The Advantages Afforded by the Use of E-sourcing Solutions;469
14.1.3;Case Study;470
14.1.3.1;Methodology;470
14.1.3.2;The E-procurement Systems of a Well-Known Italian Bank Group;470
14.1.3.3;The Afforded Benefits;471
14.1.3.4;The Emerging Costs;473
14.1.3.5;Organizational Changes in the Purchase Department;473
14.1.4;Conclusions;474
14.1.5;References;474
14.2;IT Training: Impacts and Decision Drivers;475
14.2.1;Introduction;475
14.2.2;Training and Productivity in Italian Public Administrations;476
14.2.3;ICT Training Propensity;480
14.2.4;Conclusions;482
14.2.5;References;483
14.3;The Impact of Law on Accounting Information System: An Analysis of IAS/IFRS Adoption in Italian Companies;485
14.3.1;Introduction and Literature Review;485
14.3.2;Method of Analysis;486
14.3.3;Discussion Results;487
14.3.4;Patterns of Behavior for IAS/IFRS Project;489
14.3.5;Determinants of Law Adoption Approach on AIS;490
14.3.6;Conclusions and Further Research;491
14.3.7;References;492
15;Part XII Innovation Transfer of IT Research Projects;494
15.1;Transferring FAME, a Methodology for Assessing Open Source Solutions, from University to SMEs;496
15.1.1;Introduction;496
15.1.2;Software Assessment Methodologies;498
15.1.3;FAME: Filter, Analyze, Measure and Evaluate Approach;499
15.1.4;Validation of FAME Methodology;500
15.1.5;Conclusions;502
15.1.6;References;502
15.2;Innovative Strategies to Knowledge Transfer in a Context of Open Innovation;504
15.2.1;Introduction;504
15.2.2;Background;505
15.2.3;European Policies to Support Knowledge Transfer;506
15.2.4;The Spin-off Strategy for Knowledge Transfer in the European Open Innovation framework;508
15.2.5;An Innovative Configuration of Research Spin-offs in Open Innovation;509
15.2.6;Conclusion;510
15.2.7;References;510
15.3;An Approach to Digital Business Ecosystems based on Process Models;512
15.3.1;Introduction;512
15.3.2;Conceptual Model;513
15.3.2.1;Capabilities;513
15.3.2.2;Digital Species;513
15.3.2.3;Organism, Organization and Capacities;514
15.3.2.4;Digital Business Ecosystem;516
15.3.3;Logical Model;516
15.3.3.1;BPL and Digital Species;517
15.3.4;Application of the DBE and BPL Based Model;518
15.3.5;Conclusions;518
15.3.6;References;519
15.4;Intelligent Agents in a Logistics Domain: The PROMIS Project;520
15.4.1;Intelligent Agents in Logistics Domains;520
15.4.2;The PROMIS Research Project;522
15.4.2.1;An Agent Based Model;523
15.4.2.2;Implementation Notes;526
15.4.3;Conclusions ad Future Works;526
15.4.4;References;527
15.5;Towards Management Guidelines for Collaborative Research Projects on Information Systems – Learning from Project Management Contingency Theory;528
15.5.1;Introduction;528
15.5.2;Collaborative Research Projects;529
15.5.3;Application of Classification and Contingency Frameworks;530
15.5.4;Conclusion;534
15.5.5;References;535