Daub Coordination of Service Offshoring Subsidiaries in Multinational Corporations

2010
ISBN: 978-3-8349-8432-6
Verlag: Betriebswirtschaftlicher Verlag Gabler
Format: PDF
Kopierschutz: Wasserzeichen (»Systemvoraussetzungen)

E-Book, Englisch, 436 Seiten, eBook

Reihe: mir-Edition

Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer relationships. Detailed case studies give important insights into the coordination of service offshoring centers in Eastern Europe.

Matthias Daub finished his doctorate at ESCP-EAP Europäische Wirtschaftshochschule in Berlin, Chair of International Management and Strategic Management. He now works as a management consultant specializing on topics of strategy, globalization, and technology.

Zielgruppe

Research

Autoren/Hrsg.

Daub, Matthias

Inhaltsverzeichnis

1;Vorwort der Herausgeber;6
2;Preface;7
3;FOREWORD;8
4;PREFACE;10
5;BRIEF CONTENTS;12
6;CONTENTS;13
7;FIGURES;21
8;TABLES;23
9;ABBREVIATIONS;25
10;1 INTRODUCTION – APPROACHING SERVICE OFFSHORING;26
11;2 THEORETICAL FOUNDATIONS – DEVELOPING BUILDING BLOCKS OF SERVICE OFFSHORING TYPOLOGY;39
12;3 RESEARCH MODEL AND PROPOSITIONS – DERIVING TYPOLOGY DIMENSIONS FROM ORGANIZATIONAL THEORIES;107
13;4 A TYPOLOGY OF SERVICE OFFSHORING SUBSIDIARY – COMBINING BUILDING BLOCKS AND DIMENSIONS;157
14;5 METHODOLOGY – PREPARING AND CONDUCTING QUALITATIVE RESEARCH;174
15;6 RESULTS – PRESENTING FOUR CASE STUDIES OF SERVICE OFFSHORING SUBSIDIARIES IN EASTERN EUROPE;224
16;7 DISCUSSION – FINDINGS FROM CROSS-CASE ANALYSIS AND BEYOND;359
17;8 CONCLUSIONS – WHAT WE HAVE LEARNED, WHAT WE HAVE NOT LEARNED, AND WHAT MIGHT COME NEXT;394
18;APPENDICES;404

Introduction – Approaching Service Offshoring.- Theoretical Foundations – Developing Building Blocks of Service Offshoring Typology.- Research Model and Propositions – Deriving Typology Dimensions from Organizational Theories.- A Typology of Service Offshoring Subsidiary – Combining Building Blocks and Dimensions.- Methodology – Preparing and Conducting Qualitative Research.- Results – Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe.- Discussion – Findings from Cross-Case Analysis and Beyond.- Conclusions – What we have learned, What We Have Not learned, and What Might Come Next.

Über Autor(innen)

Matthias Daub finished his doctorate at ESCP-EAP Europäische Wirtschaftshochschule in Berlin, Chair of International Management and Strategic Management. He now works as a management consultant specializing on topics of strategy, globalization, and technology.