Buch, Englisch, 136 Seiten, Format (B × H): 150 mm x 224 mm, Gewicht: 204 g
Buch, Englisch, 136 Seiten, Format (B × H): 150 mm x 224 mm, Gewicht: 204 g
ISBN: 978-1-84334-649-4
Verlag: Elsevier Science
Autoren/Hrsg.
Fachgebiete
- Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Dienstleistungssektor & Branchen: Allgemeines
- Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliothekswesen, Informationswissenschaften, Archivwesen
- Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
Weitere Infos & Material
- Dedication
- Readers Info
- Acknowledgements
- Prologue
- Chapter 1. Service, Systems, and Science - Abstract
- A Service is.
- Service Defined
- Service Described: The IHIP Paradigm
- Classifying Services
- The Standard Industrial Classification
- Typologies of Services
- Trade of Goods and Services
- Products and Services and Their Differences
- The Product-Service Continuum
- Organizational Models
- Risk Factors
- The Contact Factor
- Service-Dominant View
- Self-Service
- Self-Service Technologies
- Super Service
- Sustainability and Services
- What is a Service System?
- Systems and Functions
- Holistic Service Systems
- Service Systems Expand
- Service Systems in Information Work
- Library 2.0 and the Long Tail
- How to Apply the Long Tail to Information Work
- Library 3.0
- The Knowledge Economy and Life-Long Learning
- The International Information Sector
- Research4Life
- The Bigger Picture
- References
- Chapter 2. The Story of Service Science - Abstract
- The Shift to a Knowledge Economy
- Agricultural, Industrial, and Post-Industrial Economies
- Types of Economic Sectors
- The Economic Importance of Services
- The Servitization of Business
- The Rise of the Service Sector
- Reasons for the Shift
- In Tandem with the Shift?
- Toward an Economy of Service and Knowledge
- The IBM Story
- Getting Started
- Service Science
- Basic Components
- Who Can Benefit from Service Science?
- Forward into Satisfaction
- References
- Chapter 3. Synergies: Service Science and the Information Sector - Abstract
- Participating in the Service Science Explosion
- Information Professionals and Service
- The Economy and Service Science
- The Energy of New Vistas
- Research Opportunities
- Two Major Studies for Research Priorities in Services
- Fast Forward to 2015
- A New Profile for the Knowledge Worker
- An Academic Home for Service Science
- iSchools
- The iSchool Proposal
- Who is Teaching What?
- What are iSchools Teaching?
- An Outside Opinion
- A Service Science Look at Libraries
- Moving On
- References
- Chapter 4. Service Science for a Smarter Planet - Abstract
- A Smarter Planet
- The Internet of Things
- IoT Comes on Stage
- Other Practical Applications
- Early Thought Leaders
- Big Data
- Not Only Big Business
- Analytics
- Cloud Computing
- Cognitive Computing
- The Circular Economy
- Smarter Planet Initiative
- Another Opinion
- Smarter Cities
- Other Concepts of Whole Service Cities
- Making a Difference
- Service Science and Social Value
- Instrumented, Interconnected, Intelligent
- References
- Chapter 5. Credit, Community, and Questions - Abstract
- The Ground Work: Giving Credit
- The Community
- Some Questions
- References
- Epilogue - We've Only Just Begun
- References