Dekker Second Victim

Error, Guilt, Trauma, and Resilience
Erscheinungsjahr 2013
ISBN: 978-1-4665-8342-9
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 128 Seiten

How do people cope with having "caused" a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims’. Yet information on second victimhood and its relationship to safety, about what is known and what organizations might need to do, is difficult to find.
Thoroughly exploring an emerging topic with great relevance to safety culture, Second Victim: Error, Guilt, Trauma, and Resilience examines the lived experience of second victims. It goes through what we know about trauma, guilt, forgiveness, and injustice and how these might be felt by the second victim. The author discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It explores the importance support and resilience and where the responsibilities for creating it may lie.
Drawing on his unique background as psychologist, airline pilot, and safety specialist, and his own experiences with helping second victims from a variety of backgrounds, Sidney Dekker has written a powerful, moving account of the experience of the second victim. It forms compelling reading for practitioners, risk managers, human resources managers, safety experts, mental health workers, regulators, the judiciary, and many other professionals. Dekker provides a strong theoretical background to promote understanding of the situation of the second victim and solid practical advice about how to deal with trauma that continues after an event leading to preventable harm or even avoidable death of a patient, consumer, or colleague.

Autoren/Hrsg.

Dekker, Sidney

Fachgebiete

• Sozialwissenschaften Psychologie Psychologie / Allgemeines & Theorie Psychologie: Allgemeines

Inhaltsverzeichnis

Victims
Who Are Second Victims?
Research on the Second Victim
Second Victimhood Symptoms: From Normal to Unnecessary
First Victims, Second Victims, and This Book

Trauma
PTSD and Second Victims
PTSD and Somatic Models
Cognitive Models of PTSD
The Risks of Pathologizing Second Victims

Guilt
Introduction
Guilt, Control, and Learning
Shame

Investigation
Introduction
Empowering the Second Victim with an Investigation
Investigation, Independence, and Timing
Case Study: Empowering the Second Victim with an Investigation

Justice
Introduction
Restorative Justice

Forgiveness
Introduction
Forgiving as Act
Forgiving as Process
Self-Forgiveness

Support
Introduction
Critical-Incident Stress Management and Psychological First Aid
Implementing and Maintaining Organizational Support Systems
Limits and Problems of Crisis and Trauma Intervention

Resilience
Introduction
From Recovery to Resilience
Resilient Individuals, Resilient Organizations
References
Index