Dennis Andy & Me and the Hospital

Further Adventures on the Lean Journey
1. Auflage 2016
ISBN: 978-1-4987-4034-0
Verlag: CRC Press
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 247 Seiten

Based on the author's years of experience working with Toyota’s master teachers and with companies in the midst of great change, this book follows the story established in the Shingo Prize-winning book, Andy & Me: Crisis & Transformation on the Lean Journey.

In a cool and readable style, Andy & Me and the Hospital: Further Adventures on the Lean Journey follows Tom Pappas's relationship with Andy Saito, a reclusive retired Toyota guru. Tom and Andy are pulled into a major New York City hospital in crisis. Can they translate and apply Toyota’s powerful methods and thinking to save the hospital from disaster?

Using a compelling novel format, the book demonstrates how to apply Lean thinking in a healthcare setting. It illustrates the situations, characters, and plant politics you will most likely face as you progress through your Lean healthcare journey. As the story unfolds, you will discover the way of thinking and behavioral changes required to implement proven Toyota Production System (TPS) methods, tools, and thinking in healthcare. You will learn:

- What a Lean transformation in a hospital should look like

- The overall approach you need to take

- The leadership and behavioral changes required

- How to improve processes and better develop and engage people

- How to build and sustain a Lean management system

- How to translate and apply Deming’s "profound system of knowledge"

This book provides clear and simple guidance on what it takes to successfully implement Toyota methods in healthcare settings. It shares helpful insights on how the different elements need to fit together to deliver measurable process improvement results. Just like its bestselling predecessors, this book includes study questions after each chapter to support learning and to facilitate discussion in workshops or classroom settings.

Autoren/Hrsg.

Dennis, Pascal

Fachgebiete

• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Krankenhausmanagement, Praxismanagement
• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

Why Do I Feel So Lousy?

The Humpty Dumpty Bar & Grill

Rachel and Gwendolyn

My Uncle’s Funeral

Andy Saito

The Usual Suspects

What’s Happening behind the Curtain?

Developing Our Strategy

How Will We Change Their Thinking?

Value and Waste

Moment of Truth

Visual Management and 5S

Standardized Work

Quality in the Process

Flow—Part 1

Flow—Part 2

Total Involvement and Kaizen

The Four Rules

Practical Problem Solving

Year-End Review

Index

Über Autor(innen)

Pascal Dennis is a professional engineer, author and advisor to North American firms making the lean leap. Pascal developed his skills on the Toyota shop floor in North America and Japan and by working with major international companies. He is a faculty member of the Lean Enterprise Institute.Pascal has been a manager of operations, human resources, finance, and health, safety & environment. He has supported lean implementation at leading international companies in sectors as diverse as automotive, process industries, heavy equipment, construction and health care. The focus of his lean practice is strategic planning and execution (hoshin management), human resources, quality, machine maintenance, and new product development. In leadership positions at Toyota Motor Manufacturing Canada (TMMC), Pascal supported several major model launches, the construction of a new 3 million square foot facility, and the hiring of 2000 new team members.Pascal is the author of several award-winning books including Andy & Me, Getting the Right Things Done - A Leader’s Guide to Planning & Execution, and his latest, The Remedy - Bringing Lean Out of the Factory to Transform the Entire Organization.