Intelligent Commerce

How AI, Identity, and Real Time Infrastructure Are Rewriting Global Trade
1. Auflage 2027
ISBN: 978-1-041-33054-7
Verlag: Taylor & Francis Ltd

Buch, Englisch, 256 Seiten, Format (B × H): 156 mm x 234 mm

Commerce is no longer a static exchange of goods and services, it has evolved into a dynamic, living system powered by real-time data, predictive intelligence, and adaptive operations. Intelligent Commerce introduces a bold, vendor-neutral framework for navigating this transformation, offering a fresh perspective on the future of global trade.

The book explores how four forces (real-time data flows, AI-driven infrastructure, instant payments, and diverse global customer behaviors) are converging to reshape commerce. It presents a four-layer architecture that integrates experience, intelligence, operations, and foundational systems, providing a comprehensive guide to designing and governing modern commercial ecosystems. With insights from global markets like India, MENA, LATAM, Europe, and the US, it highlights how commerce systems must adapt to regional variations while maintaining universal principles. Topics explored include real-time identity graphs, predictive supply chains, embedded finance, conversational commerce, and AI governance, blending technology with cultural intelligence to address the human dimensions of trust and transparency.

This book is essential for senior leaders in commerce, fintech, logistics, and AI, as well as architects, policymakers, and entrepreneurs. It is also valuable supplementary reading for students and scholars interested in global digital commerce, AI for business applications, and advanced information systems architecture.

Zielgruppe

Postgraduate, Professional Practice & Development, and Undergraduate Advanced

Autoren/Hrsg.

Dhawan, Rohit

Patel, Minav Suresh

Fachgebiete

• Wirtschaftswissenschaften Volkswirtschaftslehre Internationale Wirtschaft Wirtschaftliche Globalisierung
• Mathematik | Informatik EDV | Informatik Informatik Mensch-Maschine-Interaktion Informationsarchitektur
• Wirtschaftswissenschaften Volkswirtschaftslehre Wirtschaftssysteme, Wirtschaftsstrukturen
• Mathematik | Informatik EDV | Informatik Informatik Künstliche Intelligenz
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management E-Commerce, E-Business, E-Marketing
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Wirtschaftswissenschaften Betriebswirtschaft Management Wissensmanagement
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung
• Mathematik | Informatik EDV | Informatik Daten / Datenbanken Datenbankdesign & Datenbanktheorie

Inhaltsverzeichnis

Preface

Introduction

Chapter One: Commerce is Becoming Alive

Chapter Two: The Four Forces Transforming Global Commerce

Chapter Three: Global Patterns of Intelligent Commerce

Chapter Four: The Four-Layer Architecture

Chapter Five: The Experience Layer: Intelligent Storefronts

Chapter Six: The Intelligence Layer: The Mind of Modern Commerce

Chapter Seven: The Operations Layer: Predictive and Autonomous Commerce

Chapter Eight: The Foundation Layer: Distributed Systems for Global Trade

Chapter Nine: Identity as the New Operating System of Commerce

Chapter Ten: Payments Intelligence and the Future of Money Movement

Chapter Eleven: Conversational and Agentic Commerce

Chapter Twelve: The Physics of Predictive Supply Chains

Chapter Thirteen: AI Governance for Commerce Systems

Chapter Fourteen: Cultural Intelligence in Global Markets

Chapter Fifteen: The Psychology of Trust in Invisible Systems

Chapter Sixteen: The Intelligent Commerce Playbook

Chapter Seventeen: Adoption Framework and Maturity Models

Chapter Eighteen: The Road Ahead: Planetary Scale Commerce

Über Autor(innen)

ROHIT DHAWAN (Senior Member, IEEE) received the B.E. degree in Computer Science and Engineering from Manipal Institute of Technology, India, and the M.S. degree in Computer Science from the University of Southern California, Los Angeles, USA. He is an engineering leader and technical architect specializing in secure, compliant, and large-scale financial distributed systems. With extensive experience at Amazon, he has led and architected mission-critical platforms for refund processing, disbursements, and settlements, supporting trillions of dollars in global transaction volume across diverse marketplaces, payment methods, and processor integrations. His work centers on building resilient financial infrastructure for large-scale commerce, with emphasis on reliability, security, compliance, and operational excellence. He has architected reusable payment integration frameworks that reduced platform complexity and accelerated the launch of financial services across international markets. Beyond system architecture, Rohit is committed to engineering leadership, mentoring, and building high-performing teams. His professional work focuses on the design, scaling, and operational maturity of global-scale transactional infrastructure.

MINAV SURESH PATEL (Senior Member, IEEE) received the B.Tech. degree in computer science from the National Institute of Technology, Raipur, India, in 2013, and the M.S. degree in computer science from Texas A&M University, USA, in 2015. He is currently Technology Leader with over a decade of experience in designing and scaling mission-critical software systems. At Amazon, he has built a distinguished career across multiple domains, such as Alexa, Fire TV, and Amazon Payment Services, progressing from a Software Development Engineer to an Engineering Manager. As an Engineering Manager in Amazon Payment Services, he leads multiple Tier-1 payments platforms, which together process more than $1 trillion in annual transactions and support over 260 Amazon businesses. He has driven major modernization efforts, evolving legacy payment systems to simplified AWS-based architectures, championing regionalization of payments processing, and executing multi-terabyte data migrations. He has built and scaled teams that deliver mission-critical financial infrastructure serving millions of customers worldwide. He is passionate about translating complex business needs into sustainable, scalable systems that balance innovation with operational excellence. His expertise spans artificial intelligence, sustainability, distributed systems, software architecture, and platform modernization. His research interests include building resilient and cloud-native solutions that scale globally.