And Every Little Thing That Matters
E-Book, Englisch, 203 Seiten, eBook
ISBN: 978-1-137-48971-5
Verlag: Palgrave Macmillan US
Format: PDF
Kopierschutz: Wasserzeichen (»Systemvoraussetzungen)
will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.
Zielgruppe
Research
Autoren/Hrsg.
Weitere Infos & Material
1. Hello: The First Important Thing
2. I Notice = I Care
3. The Power of Chairs, Doors and Stairs
4. Please Hold
5. Say What?
6. There Is No Such Thing as Medium Rare
7. A Little Decency
8. From Dust to Mistrust
9. What Brings Regulars Back
10. When Things Go Wrong
11. The Old Fashioned Touch
12. Don't Scratch that Itch
13. The Blueprint
14. Every Time I Say Goodbye
15. The Manager of Small Things