Hansen / Shah / Klas Collaborative Information Seeking

Best Practices, New Domains and New Thoughts
1. Auflage 2015
ISBN: 978-3-319-18988-8
Verlag: Springer Nature Switzerland
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 238 Seiten

Reihe: Computer Supported Cooperative Work

 Compiled by world- class leaders in the field of collaborative information retrieval and search (CIS), this book centres on the notion that information seeking is not always a solitary activity and working in collaboration to perform information-seeking tasks should be studied and supported. Covering aspects of theories, models, and applications the book is divided in three parts:·         Best Practices and Studies: providing an overview of current knowledge and state-of-the-art in the field.·         New Domains: covers some of the new and exciting opportunities of applying CIS·         New Thoughts: focuses on new research directions by scholars from academia and industry from around the world.Collaborative Information Seeking provides a valuable reference for student, teachers, and researchers interested in the area of collaborative work, information seeking/retrieval, and human-computer interaction.

Autoren/Hrsg.

Hansen, Preben

Shah, Chirag

Klas, Claus-Peter

Inhaltsverzeichnis

1;Acknowledgment;6
2;Contents;8
3;About the Authors;10
4;Editorial;16
4.1;In This Book;18
4.2;References;19
5;Part I Best Practices;20
5.1;1 Collaborative Information Seeking: From `What?' and `Why?' to `How?' and `So What?';21
5.1.1;1.1 Introduction;21
5.1.2;1.2 Explicating `What?', `Why?', and `How?';22
5.1.2.1;1.2.1 Instances of Collaboration (What);23
5.1.2.2;1.2.2 Motivations for Collaboration (Why);24
5.1.2.3;1.2.3 Methods for Collaboration (How);26
5.1.2.4;1.2.4 Summary;26
5.1.3;1.3 Explaining CIS Using the C5 Model;27
5.1.4;1.4 Summary and `So What?';31
5.1.5;References;33
5.2;2 Studying Collaborative Information Seeking: Experiences with Three Methods;35
5.2.1;2.1 Introduction;36
5.2.2;2.2 Three CIS Methods;37
5.2.2.1;2.2.1 Multidimensional Exploration;38
5.2.2.1.1;2.2.1.1 Introduction;38
5.2.2.1.2;2.2.1.2 Motivation;38
5.2.2.1.3;2.2.1.3 Procedure;39
5.2.2.1.4;2.2.1.4 Experiences;40
5.2.2.1.5;2.2.1.5 Similar Methods;40
5.2.2.2;2.2.2 Task-Structured Observation;41
5.2.2.2.1;2.2.2.1 Introduction;41
5.2.2.2.2;2.2.2.2 Motivation;41
5.2.2.2.3;2.2.2.3 Procedure;42
5.2.2.2.4;2.2.2.4 Experiences;44
5.2.2.2.5;2.2.2.5 Similar Methods;44
5.2.2.3;2.2.3 Condensed Observation;45
5.2.2.3.1;2.2.3.1 Introduction;45
5.2.2.3.2;2.2.3.2 Motivation;45
5.2.2.3.3;2.2.3.3 Procedure;46
5.2.2.3.4;2.2.3.4 Experiences;47
5.2.2.3.5;2.2.3.5 Similar Methods;48
5.2.3;2.3 Discussion;48
5.2.3.1;2.3.1 Common Characteristics of the Three Methods;48
5.2.3.2;2.3.2 Differences Among the Three Methods;50
5.2.3.3;2.3.3 Devising Methods for CIS Studies;50
5.2.4;2.4 Conclusion;51
5.2.5;References;52
5.3;3 Situating CIS: The Importance of Context in Collaborative Information Seeking;54
5.3.1;3.1 Introduction to CIS;55
5.3.2;3.2 Communication;57
5.3.3;3.3 Context: Through the Disciplinary Lens;58
5.3.3.1;3.3.1 CIS in Healthcare;58
5.3.3.1.1;3.3.1.1 The Medium of Collaboration;58
5.3.3.1.2;3.3.1.2 The Context of Collaboration;58
5.3.3.2;3.3.2 Scientific Teams and CIS;59
5.3.3.2.1;3.3.2.1 The Context of Collaboration;59
5.3.3.2.2;3.3.2.2 The Medium of Collaboration;60
5.3.3.3;3.3.3 CIS in Education;61
5.3.3.3.1;3.3.3.1 The Context of Collaboration;61
5.3.3.3.2;3.3.3.2 The Medium of Collaboration;61
5.3.3.4;3.3.4 CIS in Patent;62
5.3.3.4.1;3.3.4.1 The Context of Collaboration;62
5.3.3.4.2;3.3.4.2 The Medium of Collaboration;63
5.3.4;3.4 Understanding the Context of Collaborative Information Seeking;64
5.3.5;3.5 Disciplinary Contrasts and Commonalities in CIS;65
5.3.5.1;3.5.1 Commonalities Across Disciplines;65
5.3.5.2;3.5.2 Contrasts Across Disciplines;67
5.3.5.2.1;3.5.2.1 Contrasts in Outcome;67
5.3.5.2.2;3.5.2.2 Contrasts in Motivation;68
5.3.5.3;3.5.3 Contrasts and Commonalities: Summary;69
5.3.6;3.6 Conclusions;69
5.3.7;References;70
5.4;4 Procedures and Collaborative Information Seeking: A Study of Emergency Departments;72
5.4.1;4.1 Introduction;72
5.4.2;4.2 Related Work;73
5.4.2.1;4.2.1 Collaborative Information Seeking;74
5.4.2.2;4.2.2 CIS in Healthcare;74
5.4.3;4.3 Method;75
5.4.3.1;4.3.1 Research Sites and Participants;76
5.4.3.2;4.3.2 Data Collection and Analysis;76
5.4.4;4.4 Results;77
5.4.4.1;4.4.1 The Role of the Coordinating Nurse During CIS;77
5.4.4.2;4.4.2 The Impact of the Triage Procedure on CIS;78
5.4.4.3;4.4.3 Timeouts;80
5.4.4.4;4.4.4 Recurrent Opportunities for Information Seeking at the Whiteboard;81
5.4.5;4.5 Discussion;82
5.4.5.1;4.5.1 Challenges to Collaborative Information Seeking in EDs;82
5.4.5.2;4.5.2 Collaborative Information Seeking Shaped by Procedures;84
5.4.5.3;4.5.3 Limitations;85
5.4.6;4.6 Conclusion;85
5.4.7;References;86
5.5;5 Collaborative Information Seeking in the Context of Leisure and Work Task Situations: A Comparison of Three Empirical Studies;89
5.5.1;5.1 Introduction;89
5.5.2;5.2 Leisure-Based Mobile CIS: The `Malaysian-Study';91
5.5.2.1;5.2.1 Leisure-Based Mobile CIS: Method;93
5.5.2.2;5.2.2 Leisure-Based Mobile CIS: Results;96
5.5.2.3;5.2.3 Leisure-Based Mobile CIS: Conclusion;98
5.5.3;5.3 CIS in the Context of Work Task Situations;99
5.5.3.1;5.3.1 Ad hoc Work-Based CIS: Method;101
5.5.3.2;5.3.2 Ad hoc Work-Based CIS: Results;102
5.5.3.3;5.3.3 Long-Term Work-Based CIS: Method;103
5.5.3.4;5.3.4 Long-Term Work-Based CIS: Results;105
5.5.3.5;5.3.5 Conclusion of the Studies on Work-Based CIS;108
5.5.4;5.4 Comparisons Between CIS in the Context of Leisure Time and Work Task Situations;109
5.5.5;5.5 Conclusion;111
5.5.6;References;112
6;Part II New Domains;115
6.1;6 Learning Through Collaborative Information Seeking;116
6.1.1;6.1 Introduction;116
6.1.2;6.2 Educational Context;117
6.1.3;6.3 Collaborative Information Seeking;119
6.1.4;6.4 Productive Educational Dialogue;121
6.1.5;6.5 Relating CIS and the Educational Context;123
6.1.5.1;6.5.1 CIS Tasks and Success;123
6.1.6;6.6 The Role of Dialogue in CIS Research;124
6.1.7;6.7 Conclusions;127
6.1.8;References;128
6.2;7 A Proposed CIS Interface Based on the Analysis of Problem-Solving in Online Technical Support;132
6.2.1;7.1 Introduction;133
6.2.2;7.2 The Evolution of the Gatekeeping Concept;134
6.2.3;7.3 Gatekeeping in Technical Support Settings;136
6.2.4;7.4 Analysis of Current Live Support Platforms;138
6.2.5;7.5 Toward High Quality Support, Hand-Out Practice, and Customer Satisfaction;139
6.2.6;7.6 The Proposed Live Technical Support Interface;141
6.2.7;7.7 The Boundary of Collaboration;142
6.2.8;7.8 When Should Technical CIS Take Place?;144
6.2.9;7.9 Available Platforms and Applications;145
6.2.9.1;7.9.1 Modern CIS Systems;145
6.2.9.2;7.9.2 Existing Computer-Based Technical Support Applications;148
6.2.10;7.10 Conclusion;150
6.2.11;References;151
6.3;8 Collaboration, Information Seeking, and Technology Use: A Critical Examination of Humanities Scholars' Research Practices;153
6.3.1;8.1 Introduction;154
6.3.2;8.2 Literature Review;155
6.3.2.1;8.2.1 Gaps in Current Research on Collaboration;156
6.3.2.2;8.2.2 Principles of Collaboration and Information Seeking;157
6.3.2.3;8.2.3 Collaborative Information Behaviour: Needs, Seeking, Sharing and Use;158
6.3.2.4;8.2.4 The (Digital) Humanities;159
6.3.3;8.3 Theoretical Framework;160
6.3.4;8.4 Research Design;161
6.3.5;8.5 Findings and Discussion;162
6.3.5.1;8.5.1 Independent Information Seeking: A Central Role in Collaborative Research Practice;162
6.3.5.2;8.5.2 Technology Tools: Enabling and Constraining Collaborative Information Use;163
6.3.5.3;8.5.3 Parallel Work: Individualised Framing of Collaborative Information Behaviours;168
6.3.5.4;8.5.4 Deconstructing Collaborative Workflows: Training Versus Teamwork;170
6.3.5.5;8.5.5 Parallel Research Practice: A Model for Humanities Scholars' Collaborative Information Engagement;172
6.3.6;8.6 Conclusions;174
6.3.7;References;175
7;Part III New Thoughts;179
7.1;9 A Probability Ranking Principle for Collaborative Search;180
7.1.1;9.1 Introduction;180
7.1.2;9.2 Background;181
7.1.2.1;9.2.1 On the Importance of Knowledge Sharing;182
7.1.2.1.1;9.2.1.1 Discussion;185
7.1.2.2;9.2.2 CIS Support Systems;186
7.1.2.3;9.2.3 Studies of Equipment Usage;187
7.1.3;9.3 Conceptualizing Team Support in Heterogeneous Environments;188
7.1.4;9.4 A Ranking Principle for Collaborative Search;191
7.1.4.1;9.4.1 Objective;191
7.1.4.2;9.4.2 Model Foundations;192
7.1.4.3;9.4.3 Assumptions;193
7.1.4.4;9.4.4 Collaborative Information Activities;193
7.1.4.5;9.4.5 Problem Statement;194
7.1.4.6;9.4.6 A Cost Model for Collaborative Search;195
7.1.4.7;9.4.7 The cPRP;196
7.1.4.8;9.4.8 Justification for Other Research Approaches;197
7.1.5;9.5 Worked Example;198
7.1.6;9.6 Discussion;199
7.1.7;9.7 Summary and Conclusions;200
7.1.8;References;201
7.2;10 Affective Dimension in Collaborative Information Seeking;205
7.2.1;10.1 Introduction;205
7.2.2;10.2 On the Relevance of the Affective Dimension;206
7.2.3;10.3 Affective Dimension in CIS;209
7.2.4;10.4 Research Approaches, Challenges, and Ethics;215
7.2.5;10.5 Final Remarks;217
7.2.6;References;218
7.3;11 Collaborative Information Seeking Around Big Data;221
7.3.1;11.1 Collaborative Information Seeking Around Big Data;221
7.3.1.1;11.1.1 Defining Big Data Analytics;222
7.3.1.2;11.1.2 Visualizing Big Data;223
7.3.2;11.2 Conceptual Underpinnings of Collaborating Around Big Data;224
7.3.2.1;11.2.1 Common Ground;225
7.3.2.2;11.2.2 Sensemaking;225
7.3.2.3;11.2.3 Transactive Memory Systems;226
7.3.3;11.3 Designing for the Next Generation of Big Data Analytics;227
7.3.3.1;11.3.1 Knowing What the Team Is Doing;227
7.3.3.2;11.3.2 Collaborator Interaction;228
7.3.3.3;11.3.3 Spreading Out the Work;230
7.3.3.4;11.3.4 Increasing the Pace;231
7.3.3.5;11.3.5 Summary of Prior Research;232
7.3.4;11.4 Measurement and Evaluation;233
7.3.5;11.5 Conclusion;235
7.3.6;References;236