Harbour The Basics of Performance Measurement, Second Edition

2. Auflage 2011
ISBN: 978-1-4398-0250-2
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 102 Seiten

You can’t understand, manage, or improve what you don’t measure
While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.

Yet, despite the book’s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge.

Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution, as well as the value of performance measure displays. When you finish this book, you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.

Zielgruppe

Business executives, consultants, and managers

Autoren/Hrsg.

Harbour, Jerry L.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

Performance Measurement
Types of Performance Measures
A Family of Measures
Performance Measurement Hierarchies
Collection and Distribution
Performance Measure Displays
Putting It All Together
Further Reading

Über Autor(innen)

Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and production, underground mining, and training development and delivery. He is the author of The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes. Jerry and his wife, along with their golden retriever, divide their time between living in New Mexico and Colorado.